Casualty Claims Handler

Intact Insurance; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

buy/sell options

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance in the UK is seeking a Casualty Claims Handler to investigate and settle third party property damage claims, ensuring timely outcomes within licence limits and maintaining strong customer relations. You will collaborate with customers and suppliers to protect indemnity while upholding the Intact Brand.

You will work both independently and as part of a team, applying sound judgment and clear communication to deliver high standards of service.

Qualifications

• Experience is desirable in Third Party Property Damage claims.
• Ability to work effectively both independently and within a team.
• Strong communication skills with customers and colleagues.
• Results-driven with a focus on customer satisfaction.

Responsibilities

• Investigate and advance third party property damage claims to closure.
• Handle cases within your licence level and escalate when needed.
• Follow processes and maintain quality and service standards.

Skills

Third party property damage claims

Teamwork

Problem solving

Customer service

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

As a Casualty Claims Handler, you will be responsible for appropriately and promptly investigating and advancing third party property damage claims to closure, to achieve business objectives and meet the defined customer service proposition.

You'll make an impact by:

• Handling and resolving technical cases and referrals and/or complaints within your authority limit/licence level.
• Investigating and negotiating settlement of claims, promptly and cost effectively within your agreed claims licence level.
• Following agreed processes, policies, and procedures to ensure quality and service standards are met.
• Identifying non-standard or highly detailed claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Involvement in cases greater than license level under a cascaded license.
• Managing the customer and all suppliers to ensure indemnity control is maintained whilst enhancing the Intact Brand.
• Engaging with customers in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
• Helping and contributing towards the development of less experienced colleagues to raise standards and ability across the team.
• Engaging with internal and/or external customers to build relationship, ensure mutual understanding of requirements, developments and practical constraints and the prompt resolution of issues arising.

Your skills and experience:

• Experience is desirable in Third Party Property Damage claims.
• Able to work effectively both independently and within a team, building relationships across all stakeholders.
• Able to demonstrate good judgment and an effective approach to problem-solving, while communicating clearly and professionally with both customers and colleagues.
• Results-driven and consistently strive to exceed expectations and ensure customer satisfaction.
• Adaptable, with the ability to drive change and contribute to continuous improvement within the business.

Why you'll love it here:

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours (delete if not applicable to role)
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI commitment:

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we'd still love to hear from you. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you.