Casual Spa Receptionist

The Celtic Collection; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier hospitality group in Newport is seeking a Spa Receptionist to join its award-winning Spa Team. You will be responsible for managing guest feedback, maintaining filing systems, and ensuring the department is well-supplied. Ideal candidates will have over two years of secretarial experience, proficiency in Microsoft Office, and a commitment to providing exceptional customer service. This role offers a supportive work environment that encourages growth and recognizes contributions.

Qualifications

• Minimum of two years experience in a relevant role.
• Ability to deliver administrative and operational support.
• Strong understanding of stock management and retail tracking.

Responsibilities

• Manage guest complaints by escalating to Spa Manager.
• Track guest feedback and coordinate responses.
• Maintain effective filing systems for senior management.
• Ensure adequate departmental supplies and manage requisitions.

Skills

Secretarial/administrative experience

Microsoft Office proficiency

Administrative support experience

Job description

Responsibilities

• Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
• Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
• Have a full and up-to-date knowledge of the Resort facilities, services, and events
• Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
• Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

Grow with us - As a Celtic Collection employee, you will be able to say:

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Qualifications

• Secretarial/administrative qualifications or experience of more than two years
• Experience in Microsoft Office, Outlook
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

Implementing our "YES, WE CAN" philosophy, you will

Join the 'Greatest Story in Hospitality' by becoming one of our Spa Receptionist 'Hospitality Heroes' in our award-winning Spa Team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.