Casual Relief Worker – Housing & Shelter Support

DePaul Community Services; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Job summary

DePaul Community Services in Castlehill, Dungannon is seeking a casual support worker to assist a multi-disciplinary team in delivering housing-led, supportive services for people experiencing homelessness. You will assist with daily living tasks, maintain records, and support case workers under health and safety guidelines.

The role requires GCSEs, relevant experience or volunteering, and good IT and communication skills.

Qualifications

• GCSEs including Maths and English or equivalent.
• Minimum 1 year paid relevant work experience or 2 years relevant volunteering experience.
• Good working knowledge of risk assessment and risk management processes.
• Good IT skills, including working knowledge of using IT systems to record client information.
• Good written and verbal communication skills.
• The ability to compile and present accurate written and electronic reports.
• Have an understanding of homelessness and the issues that can lead to homelessness.
• Have an understanding of what supports can be offered in homeless services to promote positive futures.
• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness.
• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies.
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Responsibilities

• Be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement.
• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.
• Ensure service users records are being maintained.
• Provide colleagues with timely and accurate communication relating to service users.
• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans.
• Ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices.
• Ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy.
• Identify building defects in line with organisational health and safety standards.
• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
• Remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• Be a contributing team player, taking part in handovers, team meetings, core training, mentoring of Volunteers and supporting other team members.
• Maintain a professional manner in line with Depaul values and ethos.

Skills

Written & verbal communication

Risk assessment

IT skills

Record keeping

Education

GCSEs including Maths & English

Tools

IT systems

Job description

DePaul Community Services in Castlehill, Dungannon is seeking a casual support worker to assist a multi-disciplinary team in delivering housing-led, supportive services for people experiencing homelessness. You will assist with daily living tasks, maintain records, and support case workers under health and safety guidelines.

The role requires GCSEs, relevant experience or volunteering, and good IT and communication skills.