Castlehill Bank/Relief Worker

DePaul Community Services; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Job summary

DePaul Community Services in Castlehill, Dungannon is seeking a casual support worker to assist a multi-disciplinary team in delivering housing-led, supportive services for people experiencing homelessness. You will assist with daily living tasks, maintain records, and support case workers under health and safety guidelines.

The role requires GCSEs, relevant experience or volunteering, and good IT and communication skills.

Qualifications

• GCSEs including Maths and English or equivalent.
• Minimum 1 year paid relevant work experience or 2 years relevant volunteering experience.
• Good working knowledge of risk assessment and risk management processes.
• Good IT skills, including working knowledge of using IT systems to record client information.
• Good written and verbal communication skills.
• The ability to compile and present accurate written and electronic reports.
• Have an understanding of homelessness and the issues that can lead to homelessness.
• Have an understanding of what supports can be offered in homeless services to promote positive futures.
• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness.
• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies.
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Responsibilities

• Be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement.
• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.
• Ensure service users records are being maintained.
• Provide colleagues with timely and accurate communication relating to service users.
• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans.
• Ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices.
• Ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy.
• Identify building defects in line with organisational health and safety standards.
• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
• Remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• Be a contributing team player, taking part in handovers, team meetings, core training, mentoring of Volunteers and supporting other team members.
• Maintain a professional manner in line with Depaul values and ethos.

Skills

Written & verbal communication

Risk assessment

IT skills

Record keeping

Education

GCSEs including Maths & English

Tools

IT systems

Job description

Salary: £13.31 per hour
Hours: Casual, as and when required.

Location: Castlehill, Dungannon, BT70 1JP

Why work for us?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission? We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

If you choose to work for Depaul

About Castlehill

Castlehill is an innovative service that provides temporary accommodation across 22 self‑contained flats, including six designed for shared living. We support people with complex needs—often linked to homelessness, mental health challenges, or substance use—by offering a stable, secure environment where they can begin to rebuild.

Our team delivers tailored, low‑to‑medium intensity support, helping residents develop essential life skills, maintain their tenancy, improve their wellbeing, and move confidently toward long‑term, sustainable housing. Working at Castlehill means being part of a compassionate service that empowers people to regain independence and stability.

Your new role

You will be a member of a multi-disciplined team using holistic approaches to supportDepaulservice users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaulhas a commitment to service user participation and to empowering our service users to manage their own lives.

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement
• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.

• Ensuring service users records are being maintained

• To provide colleagues with timely and accurate communication relating to service users.

• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices

• To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy

• To identify building defects in line with organisational health and safety standards

• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.
• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

Essential Criteria:

• A minimum of 3 GCSE’s A-C to include Maths and English or equivalent
• 1 year paid relevant work experience or 2 years relevant volunteering experience
• Good working knowledge of risk assessment and risk management processes
• Good IT skills, including working knowledge of using IT systems to record client information

• Good written and verbal communication skills.

• The ability to compile and present accurate written and electronic reports
• Have an understanding of homelessness and the issues that can lead to homelessness
• Have an understanding of what supports can be offered in homeless services to promote positive futures

• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness

• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.

• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Access NI

This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.

NISCC

This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period.

EQUAL OPPORTUNITIES:

Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

Our Privacy policy can viewed here:

https://ie.depaulcharity.org/about-us/careers/