Casual Receptionist

Himanchestercity; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Holiday Inn Manchester City Centre is seeking a friendly Receptionist to deliver outstanding guest service at a busy city center hotel. You will greet guests, manage check-ins/outs, and handle payments with accuracy while representing the brand’s standards.

You will also resolve guest concerns professionally, collaborate with departments for a seamless stay, promote the loyalty program, and identify opportunities to upsell services, contributing to a memorable guest experience.

Qualifications

• Previous hotel reception experience preferred.
• Excellent customer service and communication skills.
• Ability to work flexible hours including weekends and bank holidays.
• Professional and welcoming appearance.

Responsibilities

• Provide warm welcome and exceed guest expectations.
• Check guests in and out using Opera PMS.
• Process guest charges and payments per policy.
• Handle guest complaints calmly and empathetically.
• Coordinate with hotel departments to ensure seamless stays.
• Promote IHG Rewards Club loyalty program.
• Upsell opportunities to generate revenue.
• Perform reservation arrival checks.

Skills

Customer service

Hospitality

Communication

Upselling

Tools

Opera PMS

Job description

We have an amazing opportunity for an enthusiastic Receptionist with a passion for delivering outstanding customer service to join our fun and highly successful team at Holiday Inn Manchester City Centre.

No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.

You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And a juggler because you love change, confident and focused on delivering outstanding guest experience whilst overseeing a busy reception.

What will I be responsible for as a Receptionist?

• Making Guests Smile provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
• Checking guests in and out using Opera PMS, in line with brand standards
• Ensuring all guest charges are accurate and process payments in accordance to company policy
• Handling guest complaints in a calm and empathising manner
• Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
• Actively promoting our loyalty program, IHG Rewards Club
• Maximising opportunities to generate revenue through upselling
• Performing reservation arrival checks

Is this Receptionist role right for me?

• You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
• You will be able to work flexible hours on a shift basis including weekends and bank holidays

As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.