Receptionist

Manor Hotel Meriden; Exhall; On-site; GBP 18,000 - 24,000; Full time

Job summary

Manor Hotel Meriden is seeking a Receptionist to join our group of hotels, working across both Manor Hotel and Windmill Village Hotel. You will deliver outstanding hospitality, welcome guests, manage reservations and support guest needs across two sites.

The role emphasizes teamwork, professional presentation, and exceptional guest service to exceed expectations in a high-quality hotel environment.

Qualifications

• Experience in a hotel operation or similar high quality environment.
• Deliver excellent customer service at all times.
• Smart and professional in appearance with a "can do" attitude.
• Excellent communication skills.

Responsibilities

• Greet and welcome every guest as first point of contact.
• Check guests into the hotel computer system and allocate the correct accommodation.
• Assist guests with check-out and collect feedback.
• Handle reservations, deposits, confirmations and cancellations.
• Coordinate with departments for VIP arrivals, groups and events.
• Maintain guest profiles and records, and assist with enquiries by phone or in person.

Skills

Hospitality experience

Customer service

Professional appearance

Communication skills

Job description

We have an exciting opportunity for a Receptionist to join our group of hotels, namely the Manor Hotel and Windmill Village Hotel, where you will be required to work over both sites. You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group.

As our Receptionist you will understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

Main duties and responsibilities

• Greet and welcome every guest as first point of contact in a professional and responsible manner.
• Ensure all guests are welcomed and checked into the hotels computer system, ensuring correct accommodation is allocated to the guests.
• Ensure guests departing from the hotel are checked out and feedback is acted upon accordingly.
• Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.
• Carry out advanced reservations; accept deposits and issue confirmations and receipts. Deal with ‘Walk-In's’ bookings and cancellations.
• Liaise effectively between departments and management regarding VIP arrivals, groups and functions using the necessary procedures.
• Ensure general correspondence and record keeping is undertaken whilst on shift where necessary, monitoring scanning and updating guest profiles.
• Assists General Guest's enquiries face to face and on the telephone, transfer incoming calls as and when required.
• Liaise with reservations, for the transfer and acceptance of all bookings. Check that room allocations and up-grades are conducted competently, with particular regard to corporate and regular guests, special customer requests, VIP visitors, etc.
• Ensure that all guest arrival and departure administrative functions are carried out correctly, especially the continual maintenance of guest rooming lists, for use during any evacuation emergency.
• Carry out close-of-business administration, reports and balancing. Process hand-over procedures.
• Build and have a full knowledge and promote hotel's facilities, services and company products.

The Essential Skills:

• Have experience of working within a hotel operation or a similar high quality environment
• Be able to deliver excellent customer service at all times
• Be smart and professional in appearance with a "can do" attitude
• Have excellent communication skills

The Desirable Skills:

• Confident personality with presence
• Engaging and the ability to inspire
• Forward Thinking
• Well organised and structured in your approach