Receptionist

Thwaites; Kettering; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Wage access (Stream)

Annual leave 28–33 days

Health cash plan

Employee Assistance

Parental leave pay

Apprenticeships

Employee discounts

Life assurance

Training programmes

Supportive environment

Job summary

Thwaites is seeking a Receptionist to be the public face of our hotel. You will welcome guests and be the first and last contact, ensuring a warm experience throughout their stay.

In this busy, vibrant environment you’ll handle check-in/check-out, provide exceptional hospitality, and upsell rooms and facilities while guiding guests on available services and hotel amenities.

Qualifications

• Warm demeanor and ability to give the warmest of welcomes.
• Calm under pressure and able to react to unexpected circumstances.
• Strong communication and service with a smile.

Responsibilities

• Greeting guests with a welcoming smile.
• Assist guests during check-in and check-out.
• Provide the highest level of hospitality to guests.
• Upsell rooms and other hotel facilities.
• Inform guests about hotel facilities and offer advice and assistance.

Job description

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment