Casual Hospitality / service Assistant - Oxford

Baxterstorey; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Oxford is seeking a Casual Hospitality Assistant who thrives on delivering exceptional service. This role involves quality control, logistics management, and fostering client relationships in a vibrant new university facility. Candidates should have customer-focused skills, a great work ethic, and the ability to work well in a team. This position offers attractive perks and development opportunities in an inclusive environment.

Benefits

Free meals on shift

Bespoke training and development opportunities

Cycle to work scheme

Employee assistance programme

Discounts on Perkbox app

Qualifications

• Previous experience in a similar role, especially in the food service industry.
• Ability to adapt to challenges with a solution-oriented perspective.
• Good listening and verbal communication skills.

Responsibilities

• Monitor food quality, presentation, and service standards.
• Coordinate delivery and setup of catering equipment.
• Foster positive relationships with clients and guests.

Skills

Friendly personality

Great work ethic

Customer focused

Strong communication skills

Attention to detail

Food safety knowledge

Job description

If you're a Casual Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you. The role will be based at an exciting brand new Oxford university facility which will include a 500-seat concert hall and a 250-seat auditorium, as well as flexible performance and exhibition spaces for music dance and art.

• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Support the flow of events, including food service, beverage distribution, and guest interactions.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services, We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Casual Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.