Casual Front of House Staff

DHY - Front Desk; Copmanthorpe; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in the UK is seeking a Guest Experience Expert to enhance the guest journey by providing exceptional service during check-ins and throughout their stay. You will address guest needs proactively, maintain professionalism, and ensure a memorable experience. This position includes various benefits such as discounted rates, free meals during shifts, and opportunities for learning and development. Join our team and make a difference in our guests' experiences.

Benefits

Discounted room rates

Discount on food & beverage

Free use of the Leisure Club

Access to discounts with top brands

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Qualifications

• Strong communication skills and ability to connect with guests.
• Ability to maintain a professional appearance and adhere to company policies.
• Flexible and proactive approach to guest service.

Responsibilities

• Deliver memorable guest experiences during check-in and check-out.
• Address guest requests and operational needs effectively.
• Uphold safety and quality standards while maintaining professionalism.

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!


• Discount on food & beverage at Marriott hotels worldwide.


• Free use of the Leisure Club facilities


• Access to discounts, rewards, and perks with top brands


• Free meal during shifts


• Staff parking during shifts


• Learning & Development opportunities


• Employee Assistance Programme


• Dedicated benefits website

Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business