Casual Front Of House and Events Assistants

London Borough of Richmond upon Thames; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government council in Twickenham is seeking a Casual Front Of House and Events Assistant to help ensure an enjoyable experience for visitors at Orleans House Gallery. Responsibilities include maintaining gallery operations, assisting with events, and ensuring safety protocols. The ideal candidate should have customer service experience and be willing to learn about health and safety. The position offers flexible working hours, including weekends.

Benefits

Membership of Local Government pension scheme

Childcare vouchers

Interest-free loans on annual travel cards

Discounts with various leisure activities and establishments

Qualifications

• Experience of working in a customer-focused environment, ideally within a public or cultural building.
• Understanding of health and safety procedures.
• Willingness to receive further training in customer service.

Responsibilities

• Maintain safe and secure operations at the gallery.
• Ensure staffing at key points and adherence to safety policies.
• Assist with functions and hires as necessary.

Skills

Customer service experience

Teamwork

Health and safety awareness

Job description

Casual Front Of House and Events Assistant

Job Title: Casual Front Of House and Events Assistants

Salary Range: Scale 3 (£14.28 Hourly)

Contract Type: Casual

About Us

• Are you looking for working arrangements that enhance your work-life balance?
• Do you enjoy delivering excellent customer service in a thriving cultural venue?
• Do you like working as part of a small team to complete a varied list of day‑to‑day operational duties?

If you answered yes, we want to hear from you!

Who We Are

The Front of House Team for Orleans House Gallery and Richmond Arts Service provides a crucial role in ensuring visitors have an enjoyable and safe visit to a beautiful cultural space situated just off the banks of the Thames in Twickenham.

About The Role

You will be helping to safely open the gallery to the public and deliver its public programme. You will also have the opportunity to support the delivery of a busy programme of commercial events and weddings. This will include evenings and weekends.

You Will

• Maintain day‑to‑day safe, secure operations that also allow for the delivery of focussed high‑quality and innovative creative engagement activities.
• Ensure that the front desk, gallery spaces and other key points are staffed, wherever necessary, and that all personnel maintain safe communication and follow policy best practice on personal safety issues.
• Be responsible for the presentation of the Orleans House site and building, and assist with functions and hires as necessary.

About You

• You will have experience of working in a customer‑focused environment, ideally within a public or cultural building.
• You must understand the importance of working within agreed operating procedures and be an ambassador for on‑site health and safety.
• You will be willing to receive training in health and safety procedures.
• Open to receive further training in areas such as customer service.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, a new technology scheme, interest‑free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

• Closing Date: Thursday 20th November 2025
• Shortlisting: Week of 24th November 2025
• Interviews: TBC

How to apply?

Please register, submit your CV and a supporting statement addressing how you meet the requirements of this role. If you are having difficulty in applying online, please contact the Recruitment Team to see if we can offer alternative arrangements for you to apply.

Equality, Diversity & Inclusion

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Attached Documents

• Job Profile
• Anonymised Application Guide for candidates.pdf

Additional Information

• Salary: £14.28 per hour (depending on skills, knowledge and experience)
• Frequency: Hourly
• Job Reference: randw/TP/134693/8774
• Job Category: Community
• Business Unit: ECS - Contracts and Leisure
• Location: Twickenham, Middlesex, United Kingdom
• Posted on: 07 November 2025