Casual Field Service Tech – Retail Installations (Edinburgh)

Focal Systems; City of Edinburgh; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Pension

Job summary

Focal Systems is seeking a Field Service Technician to maintain installations across the UK, primarily Edinburgh. The role is a casual worker contract with on-the-road customer-site work and overnight possibilities. A valid UK driving licence is required to travel to sites.

The position involves diagnosing hardware issues, performing preventive maintenance, and ensuring customer SLAs are met. You will install and configure camera hardware, document activities, and operate power tools in a safe,

Qualifications

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.

Responsibilities

• Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
• Conduct routine preventative maintenance checks to identify and address potential issues.
• Respond promptly to service calls and ensure customer SLAs are met.
• Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• As required, attend installations at various clients during night hours.
• Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
• Meet or exceed speed and quality KPIs consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues encountered during store visits.
• Adhere to company policies and procedures at all times.

Skills

Field service

Troubleshooting

Mechanical aptitude

Physical stamina

Communication

Time management

Tools

Power tools

Job description

Focal Systems is seeking a Field Service Technician to maintain installations across the UK, primarily Edinburgh. The role is a casual worker contract with on-the-road customer-site work and overnight possibilities. A valid UK driving licence is required to travel to sites.

The position involves diagnosing hardware issues, performing preventive maintenance, and ensuring customer SLAs are met. You will install and configure camera hardware, document activities, and operate power tools in a safe,