Room Attendant

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Discount on food & beverage

Leisure club access

Top-brand perks

Free meals during shifts

Staff parking

Learning & development

Employee assistance programme

Benefits portal

Job summary

Delta Hotels by Marriott York is seeking a diligent Housekeeping Associate to clean and prepare guest rooms to exacting hotel standards. You will ensure bathrooms and bedrooms are spotless and ready for guests, supporting the Front Office and Housekeeping teams to maintain smooth operations.

You will also handle guest requests professionally, assist with the Nightly Refresh service 6pm–9pm, and follow all health and safety procedures, preserving guest privacy and hotel property at all times.

Qualifications

• Clean, crisp, and consistent room cleaning to hotel standards.
• Ability to respond promptly to guest requests and coordinate with teams.
• Attention to health, safety, and confidentiality protocols.

Responsibilities

• Clean and maintain guest bedrooms, bathrooms and designated areas to a high standard.
• Respond promptly and professionally to guest requests; coordinate with Housekeeping and Front Office for smooth operation.
• Assist with Nightly Refresh service 6pm–9pm; follow health, safety and PPE guidelines.

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website

Job Description

Clean and maintain guest bedrooms, bathrooms and designated areas to a high standard, ensuring that rooms are presented in accordance with hotel standards and are ready for guests.Respond promptly and professionally to guest requests and work closely with the Housekeeping and Front Office teams to support the smooth operation of the department.

Carry out all aspects of bedroom cleaning, including making beds, changing linen and towels, cleaning bathrooms, replenishing guest amenities and supplies, removing rubbish and room service items, dusting, polishing and vacuuming. Check that furniture, appliances and room facilities are clean, present and in good working order, reporting any maintenance issues or damage promptly.

Assist when required with the Nightly Refresh service between 6pm and 9pm, including responding to guest requests. Follow all hotel health and safety, security and housekeeping procedures, including the safe use and storage of cleaning products and equipment. Complete all required training and use appropriate personal protective equipment and safe working practices. Maintain a professional standard of personal presentation, appearance and hygiene at all times. Treat guests and associates with dignity and respect, maintain confidentiality and protect guest privacy and hotel property. Carry out all duties with attention to detail and in accordance with the hotel's quality and service standards.