Casual Catering Assistant

Serco Leisure Operating Limited; Newport; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Employee discounts

Job summary

Serco is seeking a Catering Assistant for the Lilleshall National Sports Centre. You will help deliver a welcoming dining experience for visitors, athletes and members, combining great service, food preparation and high standards of cleanliness.

Working casual hours with weekend shifts, you’ll support colleagues and contribute to healthy lifestyles and positive experiences in the community. Training and ongoing development are provided.

Qualifications

• Customer-facing experience is desirable.
• Food Safety Level 2 is desirable.
• Flexible schedule including weekends and holidays.
• Commitment to excellent customer service and care.
• Strong communication and teamwork required.

Responsibilities

• Serve customers in dining areas with a friendly, professional approach.
• Prepare and present food to quality and hygiene standards.
• Maintain cleanliness and food safety across catering areas.
• Gather customer feedback and support service improvements.
• Support colleagues and supervisors with day-to-day catering activities.
• Help create a positive environment that encourages guest return.

Skills

Customer service

Teamwork

Communication skills

Education

Food Safety Level 2

Job description

Catering Assistant

Location: Lilleshall National Sports Centre, TF10 9AT

Salary: Paying up to £12.71 per hour depending on experience, plus excellent benefits

Schedule: Casual hours, typically worked between 06:30am and 9:00pm, including weekends

Ready to impact a better future?

As a Catering Assistant in our Lilleshall National Sports Centre team, you'll help deliver a welcoming and enjoyable dining experience for visitors, athletes and members of the local community. Through great service, food preparation and high standards of cleanliness, your work has purpose and creates a positive impact every day.

Whether you're serving customers, preparing food or maintaining safe and hygienic catering areas, you'll play an important role in supporting healthy lifestyles and positive experiences. Our work touches lives, and the service you provide helps create a positive impact on communities while contributing to a better future.

What you'll do as a Catering Assistant

• Serve customers in dining areas with a friendly, professional and welcoming approach
• Prepare and present food to agreed quality and hygiene standards
• Maintain cleanliness and food safety standards across all catering areas
• Gather customer feedback and support continuous service improvements
• Support colleagues and supervisors with day-to-day catering activities
• Help create a positive environment that encourages customers to return

Does this sound like you?

• Previous experience in a customer-facing environment is desirable
• A Level 2 Food Safety qualification is desirable
• A flexible approach to working hours, including weekends
• A commitment to delivering excellent customer service and care
• Strong communication skills and the ability to work well as part of a team

What we offer

• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).