Casual Bar Assistant

Serco; Newport; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Retail discounts

Employee benefits site

Job summary

Serco is hiring a Bar Assistant at the Lilleshall National Sports and Conferencing Centre in Newport. You will deliver high-quality drink and food service, contribute to a welcoming atmosphere, and support day-to-day bar operations.

The role requires flexible shifts including evenings and weekends, with a pay rate up to £12.71 per hour. Prior bar or hospitality experience is advantageous, and you must be 18 or over to serve alcohol.

Qualifications

• You’re passionate about delivering great customer service.
• Experience in a bar, café, retail, hospitality, or customer-facing environment.
• Able to work as part of a team and adapt to changing business needs.
• Willing to work flexible shifts, including evenings and weekends.
• Must be aged 18 or over due to serving alcohol.

Responsibilities

• Deliver excellent customer service and create a warm, welcoming atmosphere for all visitors
• Serve alcoholic and non-alcoholic drinks, as well as food items, efficiently and professionally
• Follow all financial and cash-handling procedures accurately
• Replenish and rotate stock, maintaining appropriate stock levels and reporting requirements to management
• Carry out cleaning duties and maintain high standards of hygiene, food safety, and presentation
• Support functions, events, and bar operations across the site as required

Job description

Bar Assistant

Location: Lilleshall National Sports and Conferencing Centre, Newport, TF10 9AT

Salary: Paying up to £12.71 per hour

Schedule: Casual contract. Complete a range of shifts between 11am and 1am, Monday to Sunday, to meet the needs of the business.

As a Bar Assistant in our Leisure team, you’ll help create a welcoming environment where customers can relax, socialise, and enjoy high-quality food and drink service. You'll play an important role in ensuring every visitor receives excellent customer care while supporting the smooth day-to-day operation of the bar.

At Lilleshall National Sports and Conferencing Centre, our work touches lives by supporting sport, wellbeing, events, and community engagement. From serving elite athletes to welcoming conference guests and local visitors, your work has purpose and helps create a positive impact on communities. Every interaction is an opportunity to build trust, show care, and contribute to an experience people remember for the right reasons.

What You’ll Do As a Bar Assistant

• Deliver excellent customer service and create a warm, welcoming atmosphere for all visitors
• Serve alcoholic and non-alcoholic drinks, as well as food items, efficiently and professionally
• Follow all financial and cash-handling procedures accurately
• Replenish and rotate stock, maintaining appropriate stock levels and reporting requirements to management
• Carry out cleaning duties and maintain high standards of hygiene, food safety, and presentation
• Support functions, events, and bar operations across the site as required

Does this sound like you?

• You’re passionate about providing excellent customer service and take pride in your work
• You have experience in a bar, café, retail, hospitality, or other customer-focused environment
• You’re confident working as part of a team and can adapt to changing business needs
• You’re willing to work flexible shifts, including evenings and weekends
• You must be aged 18 or over due to the requirement to serve alcohol

What We Offer

• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).