Catering Supervisor

Serco Limited; Bangor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free gym membership

DBS checks

Discounts on activities

Training & development

Pension

Job summary

Northern Community Leisure Ltd in Bangor is seeking a Catering Supervisor to manage the day-to-day operation of the on-site café. You will ensure high‑quality food and a welcoming service, while leading a team to meet targets and maintain guest satisfaction.

The role requires proven catering leadership, 2+ years in a busy café environment, and strong focus on hygiene, safety and customer experience.

Qualifications

• Proven experience leading teams in catering/hospitality.
• 2+ years in busy café/restaurant settings.
• Strong focus on food quality and customer satisfaction.
• Level 3 Food Hygiene qualification required.
• Excellent communication with customers and colleagues.

Responsibilities

• Oversee daily café operations to high standards.
• Lead and organise colleagues to deliver excellent service.
• Manage stock, purchasing, pricing and waste to meet budgets.
• Ensure health and safety, hygiene and allergen controls.
• Monitor sales and costs to protect gross profit.

Skills

Team leadership

Catering experience

Customer service

Food hygiene level 3

Communication skills

Fast-paced environment

Education

Level 3 Food Hygiene qualification

Job description

Catering Supervisor

Location: Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH

Salary: £29071.00 plus excellent benefits

Schedule: Full-time - 37 hours per week working across 7 days between the hours 7.30am - 8pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Northern Community Leisure Ltd.

Northern Community Leisure Ltd encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Catering Supervisor to join their team and help make a positive difference every day.

As Catering Manager, you'll lead the day-to-day operation of the café, ensuring customers receive great food, excellent service and a welcoming experience. Your work will have purpose, helping create positive experiences for visitors while supporting a trusted community facility that brings people together. This is an opportunity to take pride in delivering high standards, driving innovation and creating a positive impact on communities every day.

What you'll do as a Catering Supervisor

• Manage the daily operation of the café, ensuring food and beverage services are delivered to high standards
• Lead, organise and support colleagues to provide excellent customer service and a positive customer experience
• Manage stock levels, purchasing, pricing and food waste to maximise efficiency and achieve financial targets
• Ensure compliance with health and safety requirements, food hygiene standards and food allergen controls
• Monitor sales, costs and gross profit performance, taking action to meet agreed budgets and objectives
• Identify opportunities for growth, continuous improvement and innovation across the catering operation

Does this sound like you?

• Proven experience managing successful teams within a catering, hospitality or food service environment
• At least 2 years' experience working within a busy café/ restaurant environment
• Strong food preparation and menu delivery experience, with a focus on quality and customer satisfaction
• Level 3 Food Hygiene qualification
• Confident communication skills with the ability to build trust with customers, colleagues and stakeholders
• Comfortable working in a fast-paced environment while maintaining high standards and a positive attitude

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.