Catering Assistant

Serco; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Employee training & courses

Employee assistance program

Discounts

Job summary

Serco is seeking a Catering Assistant in Belfast for a 3-month fixed-term contract, working 30 hours per week. The role focuses on delivering high-quality service, food safety, and a clean, welcoming dining environment.

You will support safe service, maintain cleanliness, manage stock, and handle transactions while upholding Serco standards and customer care.

Qualifications

• Level 2 qualification in Food Hygiene or equivalent.
• Minimum 1 year's experience in a catering, hospitality, or similar customer-facing environment.
• Good understanding of food safety, allergens, and kitchen best practices.
• Ability to work effectively in a fast-paced environment while maintaining high standards of cleanliness and food hygiene.
• You're a team player with strong communication and interpersonal skills.
• You're reliable, flexible, and committed to delivering consistent, high-quality service.
• You take pride in maintaining high standards of presentation and personal hygiene.
• You can work effectively under pressure while staying organised and managing your time well.

Responsibilities

• Deliver excellent customer service, creating a welcoming and professional atmosphere for all customers.
• Support the safe service of food and beverages in line with Serco standards.
• Maintain high standards of cleanliness across counters, tables, service areas, crockery, cutlery, and kitchen equipment.
• Follow health, safety, food hygiene, and food safety procedures, including temperature monitoring and opening and closing checks.
• Assist with stock management, replenishment, deliveries, and reporting low stock levels.
• Process card transactions accurately and support wider catering operations as required.

Skills

Customer service

Food safety awareness

Teamwork

Education

Level 2 qualification in Food Hygiene

Job description

Location: Invest NI, Belfast, BT2 7ES

Hourly Rate: £13.45 per hour

Schedule: 3-Month Fixed Term Contract, 30 hours per week, Monday to Friday 9am to 3.30pm

Ready to impact a better future?

As a Catering Assistant in our catering team, you'll help create a welcoming food service environment while supporting the delivery of safe, high-quality catering services. Your work will help ensure customers receive excellent service every day in a clean, professional, and well-managed setting.

Our work touches lives through the services we provide every day. In this role, you'll play an important part in creating a positive experience for customers, supporting colleagues, and maintaining the standards that build trust and pride. Your work has purpose, helping us make a positive impact on communities while contributing to a better future.

What You'll Do As a Catering Assistant

• Deliver excellent customer service, creating a welcoming and professional atmosphere for all customers
• Support the safe service of food and beverages in line with Serco standards
• Maintain high standards of cleanliness across counters, tables, service areas, crockery, cutlery, and kitchen equipment
• Follow health, safety, food hygiene, and food safety procedures, including temperature monitoring and opening and closing checks
• Assist with stock management, replenishment, deliveries, and reporting low stock levels
• Process card transactions accurately and support wider catering operations as required

Does this sound like you?

• Level 2 qualification in Food Hygiene or equivalent
• Minimum of 1 year's experience in a catering, hospitality, or similar customer-facing environment
• Good understanding of food safety, allergens, and kitchen best practices is highly desirable
• Ability to work effectively in a fast-paced environment while maintaining high standards of cleanliness and food hygiene.
• You're a team player with strong communication and interpersonal skills
• You're reliable, flexible, and committed to delivering consistent, high-quality service
• You take pride in maintaining high standards of presentation and personal hygiene
• You can work effectively under pressure while staying organised and managing your time well

  What We Offer

  • 21 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
  • Up to 6% contributory pension scheme
  • Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
  • Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
  • Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
  • Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
  • Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

  Vetting And Checks

  This role requires a Basic Access NI check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

  A Little Bit About Us

  At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

  Our Inclusive Recruitment Commitment

  We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

  • Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
  • Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).