Casino Receptionist - Guest Experience Host (Cardiff)

The Rank Group plc; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free on site parking

Team food perks

Two staff rooms

Team Member of the Month awards

Regular team social events

Job summary

Grosvenor Casinos Cardiff, part of The Rank Group plc, invites you to join us as a Receptionist. You’ll set the tone for guests from the moment they arrive, delivering a warm, engaging welcome and ensuring every visit starts on a high note.

In a fast-paced, 24/7 casino environment, you’ll flex night and weekend shifts, bring energy and care to every interaction, and play a key role in delivering memorable guest experiences while supporting the team.

Qualifications

• Experience in hospitality is essential.
• Must be 18+ and eligible to work in the UK.
• Excellent interpersonal and communication skills.
• Willingness to work flexible night and weekend shifts.

Responsibilities

• Greet guests warmly and manage the reception area.
• Provide information and assist guests to enhance their experience.
• Coordinate with team to ensure smooth guest flow and service.

Skills

Hospitality experience

Excellent social skills

Flexible night/weekend shifts

UK right to work

Job description

Grosvenor Casinos Cardiff, part of The Rank Group plc, invites you to join us as a Receptionist. You’ll set the tone for guests from the moment they arrive, delivering a warm, engaging welcome and ensuring every visit starts on a high note.

In a fast-paced, 24/7 casino environment, you’ll flex night and weekend shifts, bring energy and care to every interaction, and play a key role in delivering memorable guest experiences while supporting the team.