Casino Manager

Grosvenor Casinos; Cardiff; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Rewards & incentives

Induction & career progression

Team incentives

Job summary

Grosvenor Casino Cardiff is seeking an experienced Casino Manager to own the casino operation during shifts, lead gaming, hosting and electronic gaming, and drive a safe, commercially successful venue.

You’ll inspire your team to deliver brilliant customer experiences, manage performance metrics, ensure Safer Gambling standards, and collaborate with the wider management team to deliver outstanding results.

Qualifications

• Proven casino management experience leading gaming, hosting and electronic gaming operations.
• Strong knowledge of UK casino gaming legislation and Safer Gambling requirements.
• Track record of driving commercial performance, sales and yield on the gaming floor.
• Excellent leadership skills with ability to coach and develop a diverse team.

Responsibilities

• Take ownership of the casino operation during shifts on behalf of General Manager.
• Lead gaming, hosting and electronic gaming to deliver exceptional customer experiences.
• Drive occupancy, margins, availability and dwell time across the gaming floor.
• Coach and develop staff to improve technical knowledge and customer interactions.
• Ensure safety, compliance and security in line with UK gaming laws.

Skills

Casino management experience

UK gaming legislation

Sales and yield

Live & electronic gaming

Safer Gambling

Leadership

Coaching & development

Job description

Cardiff | Full Time | Permanent

Location: Hemingway Rd, Cardiff CF10 4JY. Free parking available.

Rota: 40 hours a week including evenings, nights and weekends.

At Grosvenor Casinos, we’re all about creating memorable experiences that excite and entertain. And as our Casino Manager, you’ll be right at the heart of it.

This is much more than managing the gaming floor. You’ll lead our gaming, hosting and electronic gaming operation, inspire your team to deliver brilliant customer experiences, and play a pivotal role in the overall success of the venue.

You’ll be visible, hands‑on and commercially focused, bringing energy to every shift and creating an environment where customers want to stay longer, return more often and recommend us to others.

About Cardiff Casino

Grosvenor Casino Cardiff is a fast paced, city centre venue bursting with energy and personality. Our friendly, inclusive team works closely together to deliver standout customer experiences every day. With supportive leadership, a lively atmosphere and excellent transport links, it’s a brilliant place to grow, develop and genuinely enjoy coming to work.

What you’ll be doing

As Casino Manager, you’ll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

You’ll

• Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
• Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
• Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
• Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
• Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

What will make you a great fit?

You’ll already have casino management experience and know what it takes to run a successful gaming operation.

You’ll Also Bring

• Strong knowledge of UK casino gaming and gaming legislation.
• Proven experience of driving commercial performance, sales and yield.
• Excellent knowledge across live gaming, electronic gaming and customer hosting.
• A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
• A genuinely customer‑first mindset, with the ability to inspire your team to deliver fantastic experiences.
• Confident leadership skills and the ability to get the best from a diverse team.
• Strong coaching and people‑development skills.

Why Grosvenor?

This is an opportunity to take a leading role in an exciting, fast‑paced casino environment where people, customers and performance all matter.

If you’re a passionate casino leader who knows how to bring out the best in people, create brilliant customer experiences and deliver strong commercial results, we’d love to hear from you.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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