Receptionist

The Rank Group plc; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free on site parking

Team food perks

Two staff rooms

Team Member of the Month awards

Regular team social events

Job summary

Grosvenor Casinos Cardiff, part of The Rank Group plc, invites you to join us as a Receptionist. You’ll set the tone for guests from the moment they arrive, delivering a warm, engaging welcome and ensuring every visit starts on a high note.

In a fast-paced, 24/7 casino environment, you’ll flex night and weekend shifts, bring energy and care to every interaction, and play a key role in delivering memorable guest experiences while supporting the team.

Qualifications

• Experience in hospitality is essential.
• Must be 18+ and eligible to work in the UK.
• Excellent interpersonal and communication skills.
• Willingness to work flexible night and weekend shifts.

Responsibilities

• Greet guests warmly and manage the reception area.
• Provide information and assist guests to enhance their experience.
• Coordinate with team to ensure smooth guest flow and service.

Skills

Hospitality experience

Excellent social skills

Flexible night/weekend shifts

UK right to work

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back. We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Cardiff Casino

Grosvenor Casino Cardiff is a fast paced, city centre venue bursting with energy and personality. Our friendly, inclusive team works closely together to deliver standout customer experiences every day. With supportive leadership, a lively atmosphere and excellent transport links, it’s a brilliant place to grow, develop and genuinely enjoy coming to work.

Site-Specific Benefits

• Free on site parking plus great discounts across the Red Dragon Centre for added everyday value.
• Team food perks, including bread, cheese, ham, drinks and fresh fruit to keep you fuelled on shift.
• Two staff rooms, including a quiet room for downtime and a games console room for fun and relaxation.
• Recognition that matters, with Team Member of the Month awards and rewards for living our ‘like to love’ values.
• Regular team social events throughout the year, building connection, fun and strong team spirit.

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team. With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Skills & Experience Needed:

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role. Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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