Caseworker, Glass Door – apply by 24 Dec

Richmond Borough Mind; Richmond; Hybrid; GBP 32,000; Full time

Job summary

A community support organization in Richmond is seeking a skilled Caseworker to join its busy team, dedicated to assisting individuals facing homelessness. The role involves working directly with guests at day centres and winter shelters, providing advocacy and support services. Applicants should possess relevant experience, especially in assessing needs and knowledge of local welfare issues. Strong organizational and communication skills are essential to effectively collaborate with various community partners. This role offers a meaningful opportunity to make a positive impact on people's lives and work within a supportive team environment.

Qualifications

• At least one year’s experience assessing the needs of homeless people.
• Knowledge of relevant support services for homeless people.
• Confident in dealing with challenging behaviour.

Responsibilities

• Support guests in day centres and winter night shelters.
• Provide specialist advice and advocacy.
• Refer guests to accommodation providers and health services.

Skills

Experience working one-on-one with disadvantaged individuals

Knowledge of welfare issues and legislation

Strong time management skills

Competency in Microsoft Office

Excellent communication skills

Job description

Salary: £31,500 per annum / 35 hours per week

If you have experience working one-on-one with, and assessing the needs of, people who are homeless or similarly disadvantaged, this is an opportunity to join a busy casework team and help support guests in day centres (in Richmond) and winter night shelters.

Along with offering emergency accommodation through the winter months, they also provide year-round advice through a team of expert Caseworkers. Their shelter and services save lives and create a route out of homelessness for good.

Their Caseworkers provide specialist advice and advocacy, and employ creative thinking and practices to ensure guests are supported. They refer and signpost them to accommodation providers, health services and other relevant internal and external support services.

To apply, you will need at least one year’s experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups, and up-to-date knowledge of welfare issues and legislation affecting homeless people.

You will know about relevant support services available to homeless people, particularly in West London, and have a confident approach to, and experience of, dealing with challenging behaviour.

Strong time management and organisational skills, along with good case recording and competency in Microsoft Office and excellent communication skills are also essential.

The role is based with Vineyard Community centre in Richmond, but you would be working with colleagues based at partner day centres across West London.

The post is based three days per week at the Vineyard, with the remaining two spent either working remotely/from home or from the Glass Door head office in Fulham.

An enhanced DBS check is required prior to and during employment.

Application is by CV and supporting statement.

Applicants are welcomed from all backgrounds, particularly those from people with lived experience of homelessness.

The closing date for applications is Wednesday 24 December 2025.

Interviews will be held for shortlisted applicants on a rolling basis.