Caseworker

Sunil Goel & Associates, CAs; St Helens; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established charity is seeking a dedicated Homicide Family Caseworker to provide exceptional support to families affected by crime. This role involves managing a diverse caseload, working closely with police teams, and delivering trauma-informed advocacy. You will receive comprehensive training and have the opportunity to make a significant impact in the lives of vulnerable individuals. Join a passionate team that values resilience, empathy, and effective communication, and contribute to a vital cause that aims for a world with fewer victims and stronger rights.

Benefits

Flexible working options

28 days annual leave

Enhanced sick pay

Pension with 5% employer contribution

Employee assistance programme

Cycle to work scheme

Ongoing training and support

Qualifications

• Understanding of the impact of crime on victims.
• Proven track record of delivering services in multi-agency settings.

Responsibilities

• Manage a complex caseload with high quality standards.
• Provide tailored support to families affected by homicide.

Skills

Verbal Communication

Written Communication

Empathy

Organizational Skills

Resilience

Education

Relevant Degree or Qualification

Job description

We have an exciting opportunity for a Homicide Family Caseworker to join our team. The team you will be joining within the Homicide Service covers the North West and Wales. This position is for the Merseyside area, also covering Cheshire and North Wales, working 37.5 hours a week. Applicants should live within one of these areas.

Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by and witness to homicide, coordinating a tailored package of support to service users and their families?

Would you enjoy working closely with Police Major Crime teams providing briefings on the work we do in the Homicide Service (HS)?

If yes, then we'd love to hear from you.

What We Offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About The Role

You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma-informed advocacy and support to all service users.

You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.

Once in post, you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma-informed approach to support; supporting traumatically bereaved families; personal and professional resilience.

As a trained Homicide Family Caseworker, you will be responsible for managing your own complex caseload to the highest quality standards.

You will need to be able to travel to home visits within, and occasionally outside of, the area, and therefore a driving license and use of a car are essential. All travel costs will be reimbursed.

Please read carefully the attached Job Description and Person Specification for further details, as these are essential for your application.

You Will Need

• Understanding of the impact of crime on victims.
• Effective verbal and written communication skills.
• Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi-agency setting(s).
• Ability to balance competing needs and priorities.
• Ability to work independently and as part of a team.
• A successful track record of building effective working relationships across internal and external stakeholders.

This role involves regular travel, and due to the location, a driving license and access to a vehicle are considered essential. If you are unable to drive because of a disability, please indicate this in your application so we can explore alternative arrangements.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims but stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions, and Values to make a difference for those experiencing crime and traumatic events.

Working for VS offers the opportunity to play a key role in a national charity providing high-quality services to victims and witnesses and being a vital force for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an inclusive environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities, and are a Disability Confident Employer offering a Guaranteed Interview Scheme for disabled candidates who meet essential criteria.

If you have a disability, learning difficulty, or medical condition affecting your performance during the selection process, we will make reasonable adjustments to support you.

How To Apply

To apply, follow the link on our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria.

We reserve the right to close the vacancy early if sufficient suitable applications are received. If you have already started an application, we will contact you regarding the updated closing date.