Mortgage Case Manager

Mojo Mortgages; United Kingdom; Remote; GBP 32,000; Full time

Job summary

An established industry player is seeking a skilled Case Manager to join their dynamic team. In this role, you will manage a substantial pipeline of mortgage applications, ensuring each case progresses smoothly from submission to completion. Your expertise will be crucial in collaborating with customers and lenders, providing proactive updates, and adapting to a fast-paced environment. This position offers a competitive salary, 100% remote work flexibility, and a range of generous perks, including ample annual leave and private medical insurance. If you're passionate about helping clients navigate their mortgage journeys, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Work from anywhere in the world up to 30 days per year

Private medical insurance (subsidized)

Sick pay and income protection

Enhanced parental and adoption pay

Long service recognition (up to £3,000)

Casual dress code

Social events like summer socials and Christmas parties

Qualifications

• 2+ years of experience in high-volume mortgage case management.
• Strong understanding of mortgage processes and lender requirements.

Responsibilities

• Manage a pipeline of 100-140+ mortgage cases to ensure smooth progression.
• Act as the main point of contact between customers and lenders.

Skills

Mortgage Case Management

Customer Service

Attention to Detail

Time Management

Job description

Meet the Mortgage Case Management Team

We’ve got a great team made up of 30 Case Managers, 10 Administrators, and 2 Team Leaders. Our Administrators handle keying and DIPs, allowing our Case Managers to focus on guiding mortgage cases from start to finish. They are highly skilled and trusted to get things done correctly.

Department: Case Management Team

Location: United Kingdom

Compensation: £32,000 / year

Description

Our team is structured to tailor the mortgage journey for each customer, moving quickly, collaborating closely, and supporting each other. Whether clients are staying put or making big moves, we aim to make mortgages easier.

How we work

We maintain a flexible yet structured approach, working across shifts between 8am and 8pm, totaling 39 hours weekly.

What will you be doing?

As an experienced Case Manager, you will play a key role in progressing customer mortgage applications efficiently and accurately, working within a high-performing team that thrives under pressure and provides excellent service at scale.

Key Responsibilities

• Manage a large pipeline of post-submission mortgage cases (100-140+), ensuring smooth progression to completion.
• Act as the main point of contact between customers, lenders, conveyancers, and surveyors, providing proactive updates.
• Collaborate with Mortgage Experts to achieve optimal outcomes for clients.
• Handle DIP submissions, communicate with lenders, chase offers, and check documents.
• Stay informed about lender service levels, rate changes, and policy updates to keep cases on track.
• Specialize in a specific part of the process to become a subject matter expert.
• Adapt in a fast-paced, changing environment where responsiveness is crucial.

What do we need from you?

• At least 2 years' experience in high-volume, end-to-end mortgage case management.
• Ability to manage a large caseload with tight deadlines while maintaining organization and attention to detail.
• Strong understanding of the mortgage process and lender requirements.
• Comfort with rate changes, lender SLAs, and maintaining pace.
• A team player with a customer-first attitude and flexibility for shifts and Saturdays.

What you’ll get in return

• £32,000 Base Salary
• 100% Remote working
• 25 days annual leave plus bank holidays, your birthday off, a moving house day, and two wellbeing days
• Social events like summer socials and Christmas parties
• Work from anywhere in the world up to 30 days per year
• Private medical insurance (subsidized)
• Sick pay, income protection, critical illness cover, and death-in-service benefits
• Enhanced parental and adoption pay
• Long service recognition (up to £3,000)
• Casual dress code and a relaxed, energetic culture

Plus access to mental health support via Able Futures and more.