GIP Claims Case Manager

TN United Kingdom; Oxford; Remote; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking an experienced Income Protection Claims Case Manager to join their team. This role offers flexibility and the opportunity to work part-time or full-time. As part of a dynamic organization, you will focus on delivering exceptional customer service while managing claims with a high level of attention to detail. The company values diversity and inclusion, providing a supportive environment that encourages personal growth and community engagement. Join a team where your contributions make a real difference and enjoy a range of benefits including a generous pension scheme and private medical insurance.

Benefits

12% defined non-contributory pension scheme

Annual bonus

Private medical insurance

Holiday options

Qualifications

• Experience in claims management is essential.
• Strong focus on customer service and continuous improvement.

Responsibilities

• Provide expert claims assessment for Group Income Protection Claims.
• Manage your own caseload of claims effectively.

Skills

Claims management experience

Customer service

Communication skills

Judgment and decision-making

Attention to detail

Education

CII Claims qualifications

Job description

Job Opportunity: Income Protection Claims Case Manager

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Working Hours: This role is available on a part-time, job-share, or full-time basis.

Location: Flexible, our office base is in Swindon.

Closing Date: 16th May 2025.

About the Role

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is our priority, and if you share our passion for putting customers first, we would love to hear from you!

Responsibilities

• Provide expert claims assessment and management for our portfolio of Group Income Protection Claims.
• Build trust-based relationships with customers.
• Manage your own caseload of claims.

Candidate Requirements

• Claims management experience; CII Claims qualifications are a plus but not essential.
• Passionate about customer service and continuous improvement.
• Ability to handle varying workloads and pressures.
• Excellent verbal and written communication skills.
• Ability to communicate effectively and sensitively with vulnerable customers.
• Strong judgment and decision-making skills.
• Contribute positively to team culture.
• High attention to detail, quality focus, and root cause analysis skills.

Benefits

We offer a wide range of employee benefits including a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and holiday options. For more details, follow the link to our benefits page.

About Us

At Zurich, we aim to be a responsible and impactful business, creating a brighter future for our stakeholders. With over 55,000 employees across 170+ countries, we are a stable leader in the insurance industry. We focus on sustainability, wellbeing, diversity, and continuous development.

Our Culture

We value community, diversity, and inclusion, and are committed to fair treatment of all applicants. We prioritize employee wellbeing and offer extensive training and development opportunities. We also support volunteering and community engagement through the Zurich Community Trust.

Join us to make a difference, be challenged, and be inspired. Love what you do. Work for us. #LI-Remote