GIP Claims Case Manager

TN United Kingdom; Birmingham; Remote; GBP 25,000 - 45,000; Part time

Job summary

An established industry player in the insurance sector is seeking a passionate Income Protection Claims Case Manager. This role offers the opportunity to provide expert claims management while prioritizing customer service. You will manage your own caseload, build trust with clients, and contribute to a supportive team culture. The company values diversity and inclusion, providing a flexible work environment and a range of employee benefits. If you're ready to make a meaningful impact in a dynamic setting, this position could be the perfect fit for you.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday days

Qualifications

• Experience in managing claims and customer service.
• Ability to communicate sensitively with vulnerable customers.

Responsibilities

• Provide expert claims assessment and management.
• Build trust-based relationships with customers.

Skills

Claims management experience

Excellent verbal communication

Excellent written communication

Judgment and decision-making

Attention to detail

Ability to cope with varying workloads

Education

CII Claims qualifications

Job description

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Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Flexible, our office base is in Swindon

Closing Date: 16th May 2025

The opportunity:

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you!

What will you be doing?

As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection Claims. You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims.

Who are we looking for?

• Claims management experience and preferably CII Claims qualifications (but this isn’t essential)
• Passionate about customers and driving through Continuous Improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers
• Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations
• Excellent judgement and decision-making skills
• Personal contribution into our positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits -

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Remote