GIP Claims Case Manager

TN United Kingdom; Newport; Remote; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Income Protection Claims Case Manager to join their dynamic team. This role offers the flexibility of part-time, job-share, or full-time hours, allowing you to tailor your work-life balance. As a Claims Case Manager, you'll play a crucial role in providing expert claims management while prioritizing customer service. With a commitment to continuous improvement and a supportive work culture, this opportunity is perfect for those passionate about making a difference in customers' lives. Join a company that values diversity, inclusion, and employee wellbeing, and be part of a team that is dedicated to creating a brighter future.

Benefits

12% defined non-contributory pension scheme

Annual bonus

Private medical insurance

Option to buy or sell holiday days

Qualifications

• Experience in claims management with a focus on customer service.
• Strong communication skills and ability to handle sensitive conversations.

Responsibilities

• Provide expert claims assessment and management for Group Income Protection Claims.
• Build trust-based relationships with customers and manage your own caseload.

Skills

Claims management experience

Customer service

Communication skills

Judgment and decision-making

Attention to detail

Education

CII Claims qualifications

Job description

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Working Hours: This role is available on a part-time, job-share, or full-time basis.

Location: Flexible, our office base is in Swindon.

Closing Date: 16th May 2025.

The opportunity:

Due to exciting growth within Zurich Corporate Risk, we are seeking an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is our priority, so if you share our passion for putting customers first, we would love to hear from you!

What will you be doing?

As a Claims Case Manager, you will provide expert claims assessment and management for our portfolio of Group Income Protection Claims. You will build trust-based relationships with customers and manage your own caseload of claims.

Who are we looking for?

• Claims management experience; CII Claims qualifications are preferred but not essential.
• Passionate about customer service and continuous improvement.
• Ability to handle varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills, with the ability to establish effective relationships quickly.
• Ability to communicate effectively and sensitively with vulnerable customers, including difficult conversations.
• Strong judgment and decision-making skills.
• Contribute positively to our team culture.
• Attention to detail, with a focus on quality and root cause analysis.

What will you get in return?

We offer a wide range of flexible employee benefits, allowing you to tailor your package to your needs. Benefits include a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and the option to buy or sell holiday days.

For more information about our benefits, follow the link below.

Who we are:

At Zurich, we aim to be a responsible and impactful global insurer. With over 55,000 employees across more than 170 countries, we are committed to creating a brighter future for our customers, employees, and the planet. We focus on sustainability, wellbeing, diversity, and continuous skill development.

Our Culture:

We foster a strong community, valuing diversity and inclusion. We encourage our employees to bring their whole selves to work and are committed to fair treatment for all applicants, regardless of background or protected characteristics. We prioritize wellbeing and offer extensive training, development, and community involvement opportunities, including our charitable arm, Zurich Community Trust, which has donated over £90 million in the UK.

Join us to make a difference, be challenged, inspired, and supported. Love what you do. Work for us. #LI-Remote