Bridging Case Manager

TN United Kingdom; London; Remote; GBP 30,000 - 60,000; Full time

Job summary

An innovative and forward-thinking company is looking for an experienced Bridging Case Manager to join their dynamic team. In this fully remote role, you will play a vital part in ensuring a seamless process for customers by verifying cases and managing client communications. With responsibilities that include maintaining a meticulous workflow and collaborating closely with advisers, this position is perfect for someone who thrives in a fast-paced environment. Enjoy a market-leading salary, a monthly bonus scheme, and a range of perks including health insurance and a flexible work-from-home setup. If you're dedicated to delivering exceptional customer service, this opportunity is for you.

Benefits

Monthly bonus scheme

21 days holiday plus Bank Holidays

BUPA health insurance

Pension with True Potential Investor

Regular team socials

Permanent work-from-home setup

Qualifications

• 2+ years experience in Bridging and Commercial mortgage industry.
• Ability to manage multiple customers efficiently.

Responsibilities

• Verify each case at the ‘Pack In’ stage to meet lender requirements.
• Manage all client correspondence and documentation.

Skills

Bridging Case Management

Customer Service

Administrative Skills

Time Management

Job description

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Are you an experienced Bridging Case Manager? Ready to use next-gen technology to process applications more quickly and efficiently?

We have an exciting opportunity with one of our exclusive clients.

As a Bridging Case Manager, you’ll play a crucial role in packaging the right products for a continuous stream of customers.

Your key responsibilities will include:

• Fully verifying each case at the ‘Pack In’ stage to meet lender requirements for the recommended product.
  
• Producing a comprehensive list of case requirements for the client’s adviser to communicate to the client.
  
• Ensuring each case requirement is clearly understood by the client’s adviser.
  
• Managing all client correspondence from the ‘Pack In’ stage and processing any received documentation.
  
• Maintaining and organizing your client case list and daily workflow meticulously.
  
• Delivering a consistent conversion rate from ‘Pack In’ to ‘Funded’.
  
• Working closely with Bridging Advisers to keep them informed of each case’s status.
  
• Ensuring submitted cases meet all potential Lender Requirements and are processed within the appropriate Lender service level agreements.
  

Requirements

To excel in this role, you’ll need:

• 2+ years experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration.
  
• Ability to manage multiple customers proactively and efficiently in a fast-paced environment.
  
• Dedication to providing each customer with the care, attention, and support they need through the often stressful process.
  

You’ll become part of a smart, innovative, and industry-leading company. Benefits include:

• Market-leading salary reflecting your skills and value.
  
• Monthly bonus scheme.
  
• 21 days holiday, plus Bank Holidays (with an extra day for each year of service, up to 25 days plus bank holidays).
  
• Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, car rental, and more.
  
• Pension with True Potential Investor.
  
• BUPA health insurance.
  
• Regular team socials.
  
• Permanent work-from-home setup with all IT equipment provided.
  
  

Sound good? We’d love to hear from you.

Job Description

This is a remote position.

Bridging Case Manager

Fully Remote (Must be based in the UK)

Are you an experienced Bridging Case Manager? Ready to use next-gen technology to process applications more quickly and efficiently?

We have an exciting opportunity with one of our exclusive clients.

As a Bridging Case Manager, you’ll play a crucial role in packaging the right products for a continuous stream of customers.

Your key responsibilities will include:

• Fully verifying each case at the ‘Pack In’ stage to meet lender requirements for the recommended product.
  
• Producing a comprehensive list of case requirements for the client’s adviser to communicate to the client.
  
• Ensuring each case requirement is clearly understood by the client’s adviser.
  
• Managing all client correspondence from the ‘Pack In’ stage and processing any received documentation.
  
• Maintaining and organizing your client case list and daily workflow meticulously.
  
• Delivering a consistent conversion rate from ‘Pack In’ to ‘Funded’.
  
• Working closely with Bridging Advisers to keep them informed of each case’s status.
  
• Ensuring submitted cases meet all potential Lender Requirements and are processed within the appropriate Lender service level agreements.
  

Requirements

To excel in this role, you’ll need:

• 2+ years experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration.
  
• Ability to manage multiple customers proactively and efficiently in a fast-paced environment.
  
• Dedication to providing each customer with the care, attention, and support they need through the often stressful process.
  

Benefits

You’ll become part of a smart, innovative, and industry-leading company. Benefits include:

• Market-leading salary reflecting your skills and value.
  
• Monthly bonus scheme.
  
• 21 days holiday, plus Bank Holidays (with an extra day for each year of service, up to 25 days plus bank holidays).
  
• Monthly Perkbox perks: great deals on holidays, shopping, cinema tickets, car rental, and more.
  
• Pension with True Potential Investor.
  
• BUPA health insurance.
  
• Regular team socials.
  
• Permanent work-from-home setup with all IT equipment provided.
  
  

Sound good? We’d love to hear from you.

Requirements
To excel in this role, you’ll need: 2+ years experience in the Bridging and Commercial mortgage industry, preferably in case management (packaging/processing) or administration. Ability to manage multiple customers proactively and efficiently in a fast-paced environment. Dedication to providing each customer with the care, attention, and support they need through the often stressful process.