Audiology Team Case Handler

ExamWorks Group; Bolton; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training

Friendly environment

Career progression

Varied workload

Salary & benefits

Descripción de la vacante

ExamWorks Group in Bolton is seeking an organised Audiology Case Handler to manage NIHL cases from instruction to completion. You will coordinate audiogram appointments, track progress, and maintain accurate case records while delivering excellent customer service.

You will liaise with suppliers and customers, handle calls, and contribute to a team focused on quality and timely SLAs with full training provided.

Formación

• Previous administration experience in an office environment.
• Experience providing excellent customer service.
• Experience working with database or case management systems would be advantageous.

Responsabilidades

• Arrange audiogram appointments with suppliers using the case management system.
• Liaise with suppliers to obtain appointments, progress updates, and reports within agreed service levels.
• Process audiogram results accurately and ensure timely transmission of information to customers.
• Maintain detailed and accurate case records, logging all contact, actions, dates, and outcomes on the case management system.
• Handle inbound and outbound calls professionally, assisting customers and suppliers with queries.
• Escalate complaints and complex issues to management where appropriate.
• Complete written correspondence to a high standard, ensuring correct spelling, grammar, and professionalism at all times.
• Attend mandatory training and participate in ongoing development opportunities.
• Support the wider team and undertake additional duties as required.

Conocimientos

Admin experience

Customer service

Verbal communication

Written communication

Organisational skills

Data entry

Telephone manner

Attention to detail

Problem solving

Time management

MS Word

MS Excel

Relationship building

Descripción del empleo

Audiology Team Case Handler Customer Service Bolton Permanent Oct 23, 2026

Audiology Case Handler

Location: Premex House

Salary: £25,556.00

Job Type: Full Time, Permanent

Join Our Team as an Audiology Case Handler

Are you highly organised, customer-focused, and looking for an opportunity to develop your career in case management? We are seeking an enthusiastic NIHL (Noise-Induced Hearing Loss) Case Handler to join our growing team.

In this role, you will be responsible for managing cases from instruction through to completion, ensuring customer expectations and service level agreements (SLAs) are consistently achieved. You will work closely with suppliers and customers, coordinating audiogram appointments, monitoring case progress, and maintaining accurate case records throughout the process.

This is an excellent opportunity for someone with strong administrative and customer service experience who enjoys working in a fast-paced environment where attention to detail is key.

Key Responsibilities

• Arrange audiogram appointments with suppliers using the case management system.
• Liaise with suppliers to obtain appointments, progress updates, and reports within agreed service levels.
• Process audiogram results accurately and ensure timely transmission of information to customers.
• Maintain detailed and accurate case records, logging all contact, actions, dates, and outcomes on the case management system.
• Handle inbound and outbound calls professionally, assisting customers and suppliers with queries.
• Escalate complaints and complex issues to management where appropriate.
• Complete written correspondence to a high standard, ensuring correct spelling, grammar, and professionalism at all times.
• Attend mandatory training and participate in ongoing development opportunities.
• Support the wider team and undertake additional duties as required.

What We're Looking For

Experience

• Previous administration experience within an office environment.
• Experience providing excellent customer service.
• Experience working with database or case management systems would be advantageous.

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service focus.
• Good organisational and time management skills.
• Accurate data entry and record-keeping abilities.
• Confident telephone manner.
• Strong attention to detail.
• Problem-solving and decision-making skills.
• Ability to prioritise workload effectively.
• Competent in Microsoft Word and Excel.
• Ability to build positive working relationships with internal teams, customers, and suppliers.

Personal Qualities

• Enthusiastic and positive attitude.
• Reliable with excellent timekeeping.
• Professional and presentable.
• Strong team player.
• Adaptable and willing to learn.
• Able to work on own initiative as well as collaboratively.

Why Join Us?

• Full training provided.
• Supportive and friendly working environment.
• Opportunities for career progression and development.
• Varied and rewarding workload.
• Competitive salary and benefits package.