Customer Service Co-Ordinator (bank) | Provide CIC
Provide CIC
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Benefits offered by this job
Job summary
Provide CIC in London is seeking a Customer Service Co-Ordinator to support the Carecall247 service in Hackney. The role involves administrative and customer service duties to ensure TEC service delivery, with shifts 09:00–17:00, on-site only.
As a sessional worker, you will coordinate referrals, liaise with customers and professionals, and manage multiple priorities in a fast-paced environment. Closing date: 16 Nov 2026.
Qualifications
- Excellent organisational skills and attention to detail.
- Strong communication abilities and customer service focus.
- Ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Coordinate customer referrals and service requests from receipt through to completion.
- Act as a key contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of service delivery.
Skills
Job description
We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home.
The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service.
Main duties of the job include but are not limited to:
- To coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
- Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.
The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.
The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.
Shifts are available 09:00-17:00 Monday-Friday on site, and there is no remote working available.
The job description is attached for full duties and responsibilities.
This advert closes on Monday 16 Nov 2026
Proud member of the Disability Confident employer scheme
We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home.
The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service.
Main duties of the job include but are not limited to:
- To coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
- Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.
The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.
The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.
Shifts are available 09:00-17:00 Monday-Friday on site, and there is no remote working available.
The job description is attached for full duties and responsibilities.
This advert closes on Monday 16 Nov 2026
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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