TEC Alarm Response Coordinator (24/7)

Livity Life Ltd; Worcester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave (incl bank hols)

Company Pension Scheme

Life Assurance

Rewards scheme - 200+ perks and-disoc

Job summary

Livity Life Ltd seeks a dedicated TEC Alarm Receiving Centre Call Coordinator in Worcester. This full-time, office-based role involves handling alarms and calls, updating records, and coordinating care for vulnerable users with a compassionate, professional approach.

You will work a rota with varied shifts to ensure 24/7 coverage, contributing to safe, timely support and accurate documentation in a busy TEC environment.

Qualifications

• Excellent communication skills and empathy when supporting vulnerable service users.
• Ability to remain calm under pressure in a fast-paced environment.
• Strong organisational and administrative skills with attention to detail.

Responsibilities

• Answer calls within agreed SLA and update care records after every interaction.
• Carry out wellbeing and other scheduled service user calls.
• Provide responsive remote care and coordination as part of co-produced plans.
• Escalate issues following TSA guidelines and regulatory requirements.
• Ensure accurate clinical information is shared with staff and health professionals as needed.

Skills

Communication

Calm under pressure

Teamwork

Education

GCSE English or equivalent

Job description

Livity Life Ltd seeks a dedicated TEC Alarm Receiving Centre Call Coordinator in Worcester. This full-time, office-based role involves handling alarms and calls, updating records, and coordinating care for vulnerable users with a compassionate, professional approach.

You will work a rota with varied shifts to ensure 24/7 coverage, contributing to safe, timely support and accurate documentation in a busy TEC environment.