Customer Service Co-Ordinator (bank)

Provide Community; Greater London; On-site; GBP 16,000 - 22,000; Part time

Job summary

Provide CIC in London is seeking a Customer Service Co-Ordinator to support the TEC service. The role involves coordinating referrals, scheduling orders, and communicating with customers and professionals to ensure timely, accurate service delivery.

Shifts run 09:00-17:00 Monday-Friday on site with no remote work. Specific duties and a full job description are provided in the attached document; the role requires strong organisational and communication skills and a background in busy customer

Qualifications

• Essential criteria: Previous experience within a busy customer service environment.
• Essential criteria: Previous experience answering telephones.

Responsibilities

• Coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
• Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.

Skills

Excellent communication skills

Customer service

Telephone handling

Education

5 GCSEs or equivalent

Tools

Microsoft Word

Excel

Job description

Main area Bank Grade Local Grades Contract Bank Hours Flexible working - Sessional Worker Contract Job ref 828-Providebank427

Employer Provide CIC Employer type NHS Site Unit 3, Waterhouse Town London Salary £13.85 per hour Closing 08/11/2026 23:59

Job Overview

We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home.

The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service.

Main duties of the job

Main duties of the job include but are not limited to:

• To coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
• Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.

The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.

Working for our organisation

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.

Detailed Job Description And Main Responsibilities

Shifts are available 09:00-17:00 Monday-Friday on site, and there is no remote working available.

The job description is attached for full duties and responsibilities.

Person specification

Experience

Essential criteria

• Previous experience within a busy customer service environment
• Previous experience answering telephones

Desirable criteria

• Knowledge of Telecare
• Previous experience of order processing

Circumstances

Desirable criteria

• Driving licence with access to a vehicle for work

Qualifications

Essential criteria

• 5 GCSEs or equivalent

Skills

Essential criteria

• Excellent communication skills
• Good Microsoft Word and Excel knowledge

Further Information

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.