Customer Service Co-Ordinator

Provide CIC; London Borough of Hackney; On-site; GBP 17,000 - 22,000; Part time

Job summary

Provide CIC's Workforce Solutions team in Hackney is seeking a Customer Service Co-Ordinator (sessional). The postholder will support our Carecall247 service, a 24/7 personal alarm monitoring and emergency response operation designed to keep people safe at home.

You will handle referrals from receipt to completion, schedule work, and communicate with teams to ensure timely delivery. You'll act as a primary contact for customers, commissioners, healthcare professionals and internal colleagues,

Qualifications

• Coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
• Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.

Responsibilities

• Coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
• Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.

Job description

We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home. The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service. Main duties of the job include but are not limited to:

• To coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
• Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.
  The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.