Care Team Leader

Right at Home UK; Greater London; On-site; GBP 32,000 - 50,000; Full time

Job summary

Right at Home Barnet & Edgware is seeking a proactive Home Care Team Leader to oversee day-to-day operations, quality care delivery, and regulatory compliance in clients’ homes. You will lead a care team, recruit and train carers, and drive service excellence in line with our brand values.

With a strong focus on safety, planning, and client satisfaction, you will shape processes, coordinate scheduling, and contribute to business growth in a supportive, mission-driven environment.

Qualifications

• Qualifications in, or be working towards, an NVQ Level 3 or QCF Level 3 qualification in Health and Social Care
• Management experience in the care industry with in depth understanding of CQC assessment criteria for Good and Outstanding scores
• Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources
• Extremely well organised, excellent planning and prioritising ability with high attention to detail

Responsibilities

• Take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve outstanding CQC compliance
• Accountable for the Health and Safety of staff and clients; ensuring the Health & Safety policy and procedures are followed at all times providing a safe working environment
• Ensure consistent application of company policies, procedures and approved practice; and to promote the aims and values of Right at Home
• Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients
• Identify and recruit high quality Carers, implement excellent training and maintain high staff retention rates
• Provide leadership, management and the highest level of support to the team, to ensure the very best outcomes in everything we do
• Ensure staff training is implemented and the delivery of exceptional care services, to clients living in their own home, is achieved consistently
• Ensure the Scheduling is effectively designed to ensure the Carers deliver the allocated care to the client
• Take ownership of quality assurance through scheduled Spot Checks, Reviews, Audits and Annual Surveys and ensure all activity is recorded
• Complete and continuously improve the Assessments, Risk Assessments and Care Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded
• Awareness of Key Performance Indicators, discussing them with the business owner to ensure the business grows in a sustainable way
• Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota

Skills

Management experience

Communication

Planning & organisation

Attention to detail

Education

NVQ Level 3 / QCF Level 3 in Health and Social Care

Job description

Home Care Team Leader / Supervisor

Right at Home providepremium qualityHome Care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first-class reputation world-wide, and are recognised as one of the top industry leaders in the UK.

Our core values put both the clients and the carers at the heart of everything we do and underpins the delivery of our care, setting us apart from most other Care Providers.

Right at Home Barnet & Edgware are now actively recruiting a truly caring team leader with a passion for making a real difference to the lives of others. We are looking for an ambitious and driven individual, who always goes the extra mile and regards quality of care as their guiding principle at all times.

Working alongside the business owner you will be fundamental in the initial set-up of the office with a real influence over the day to day operations allowing you to smoothly manage, develop and grow a profitable business that delivers exceptional care to the local community in line with the brands core values.

Main Duties & Responsibilities

• Take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve outstanding CQC compliance
• Accountable for the Health and Safety of staff and clients; ensuring the Health & Safety policy and procedures are followed at all times providing a safe working environment
• Ensure consistent application of company policies, procedures and approved practice; and to promote the aims and values of Right at Home
• Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients
• Identify and recruit high quality Carers, implement excellent training and maintain high staff retention rates
• Provide leadership, management and the highest level of support to the team, to ensure the very best outcomes in everything we do
• Ensure staff training is implemented and the delivery of exceptional care services, to clients living in their own home, is achieved consistently
• Ensure the Scheduling is effectively designed to ensure the Carers deliver the allocated care to the client.
• Take ownership of quality assurance through scheduled Spot Checks, Reviews, Audits and Annual Surveys and ensure all activity is recorded
• Complete and continuously improve the Assessments, Risk Assessments and Care Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded
• Awareness of Key Performance Indicators, discussing them with the business owner to ensure the business grows in a sustainable way
• Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota.

Person Specification

• Qualifications in, or be working towards, an NVQ Level 3 or QCF Level 3 qualification in Health and Social Care
• Management experience in the care industry with in depth understanding of CQC assessment criteria for Good and Outstanding scores
• Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources
• Extremely well organised, excellent planning and prioritising ability with high attention to detail

If you are successful in your application, you can expect to be a highly-valued member of the business with a real opportunity to influence and shape the success of this home care business.

You will have excellent learning and training opportunities with access to an outstanding support network of like-minded peers to help you reach your full potential and further develop your career.

We offer a very competitive salary with an excellent incentive and bonus package but above all, amazing job satisfaction by improving the lives of others and making the difference every day through a team of quality carers you have built up and developed.

A full UK driving licence and fully enhanced DBS check is a requirement of the role.

See the video below for an idea of what to expect from our network culture and support: