Team Leader

Care Outlook LTD; Lindfield; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company-issued mobile phone

20 days holiday plus bank holidays

Ongoing professional development

Job summary

Care Outlook is seeking a proactive Team Leader to oversee extra care services in Arthur Bliss (RH16). You will lead the care team, ensure high-quality support, and develop care plans and staff rotas to meet service users’ needs.

The role requires CQC knowledge and the ability to respond to emergencies with appropriate coverage. Ideal candidates will have NVQ Level 3 in Health & Social Care, a driving licence, and experience in health and social care.

Qualifications

• NVQ Level 3 Health & Social Care or equivalent required.
• Full driving licence and access to a vehicle preferred.
• Experience in Health & Social Care, care coordinating, or similar roles preferred.
• Knowledge of CQC standards and compliance is essential.

Responsibilities

• Direct management of the care team, supervising and training staff.
• Create and monitor care plans and staff rotas to meet service users’ needs.
• Ensure assessments, care and risk planning meet best practice and user aspirations.
• Collaborate with Recruitment to maintain staffing levels for service delivery.
• Provide care services during emergencies and arrange cover as needed.
• Ensure calls are answered promptly and interactions are courteous and respectful.
• Work with the Branch Manager to address quality standards, complaints, and feedback.
• Participate in the on-call rota and support after-hours operations.
• Implement measures to comply with CQC regulations and achieve high care standards.

Skills

Team leadership

Care planning

On-call experience

Education

NVQ Level 3 Health & Social Care

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Arthur Bliss in RH16.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary - £27,000
• Company-issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)