Registered Manager

Right at Home UK; Cardiff; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement + bank holidays

Annual conferences and awards

Ongoing support, training and dev.

Dedicated compliance support

Manager forums and peer support groups

Job summary

Right at Home Cardiff & Newport is a premium homecare provider seeking a Registered Manager to lead the office and care teams, ensuring compliance and high-quality care. The role includes CIW regulatory adherence, service governance, and ongoing quality improvement to support sustainable business growth.

You will recruit, train and develop carers, oversee scheduling, and maintain strong client satisfaction while upholdingRight at Home values.

Qualifications

• Hold or be working towards NVQ Level 4 (RMA) or QCF Level 5 in Social Care.
• Deep understanding of CIW assessment criteria and regulatory requirements.
• Proven management experience in domiciliary care.
• Experience leading high-performing teams.
• Strong knowledge of quality assurance and governance processes.
• Ability to drive continuous improvement and an ambitious vision for homecare.
• Commercial awareness and growth mindset in the care sector.
• Excellent communication, organisation and leadership skills.
• Full UK driving licence.

Responsibilities

• Provide strong and inspirational leadership to the office and care team, building a high-performing culture.
• Ensure safe, compliant operation of the service with CIW regulations and policies.
• Drive improvements to achieve outstanding inspection outcomes and quality standards.
• Maintain health, safety and wellbeing policies for clients, Carers and staff.
• Champion Right at Home values in service delivery and decision-making.
• Review and improve operational processes for efficiency and client experience.
• Oversee recruitment, onboarding, training and retention of Carers.
• Ensure training, support and development for all colleagues to perform well.
• Oversee care delivery scheduling to ensure safe, reliable, person-centred support.
• Lead quality assurance activities, audits and feedback-driven improvements.
• Review assessments and support plans to tailor care to individual needs.
• Support sustainable growth balancing commercial performance with quality outcomes.
• Participate in on-call rota and provide out-of-hours support.
• Provide office management support on a rota basis, including one weekend in four.
• Represent the business professionally at meetings and industry events.

Skills

Leadership

CIW knowledge

Regulatory compliance

Team development

Quality assurance

Commercial awareness

Communication skills

Leadership planning

Driving licence

Education

NVQ Level 4 (RMA) or QCF Level 5

Job description

Right at Home Cardiff & Newport is a premium quality homecare provider, supporting older people and vulnerable adults to remain safe, independent and happy in their own homes.

We are an award-winning care provider with an exceptional reputation for delivering outstanding care and support. Our achievements include success at both regional and national levels in the Great British Care Awards, recognition through the Social Care Wales Accolades, and maintaining 5* Employer status through WorkBuzz for over five years. We have also been recognised as a Top 20 Home Care Provider by Homecare.co.uk for more than eight consecutive years.

If you are a dependable, compassionate and commercially astute Registered Manager with exceptional leadership skills and a passion for delivering outstanding care, we would love to hear from you. You will play a critical role in leading and developing our care and office teams, ensuring compliance, maintaining quality standards, and supporting the sustainable growth of the business.

Hours: 45 hours per week plus participation in the on-call rota and management support one weekend in four.

Why should you choose us?

• Salary £40,000-45,000 depending on experience

• Appreciation for the hard work and commitment of our Registered Managers, including annual conferences and awards

• Ongoing support, training and development opportunities

• Dedicated compliance support to help achieve outstanding CIW outcomes

• Registered Manager forums and peer support groups

• Opportunity to work for a highly respected, award-winning care provider

• Pension scheme

• Holiday entitlement plus bank holidays

Your main duties and responsibilities

• Provide strong and inspirational leadership to the office and care team, creating a positive, high-performing culture focused on delivering outstanding outcomes for clients.

• Take overall responsibility for the safe, effective and compliant operation of the service, ensuring adherence to CIW regulations, legislative requirements, quality standards and Right at Home policies and procedures.

• Lead the service in achieving and maintaining excellent inspection outcomes by embedding a culture of continuous improvement, quality assurance and best practice throughout the business.

• Ensure the health, safety and wellbeing of clients, Carers and office staff by maintaining robust policies, procedures and risk management processes.

• Champion the Right at Home values and ethos, ensuring these are reflected consistently in service delivery, team development and decision-making across the business.

• Continually review, evaluate and improve operational processes to maximise efficiency, enhance the client experience and support the delivery of exceptional care.

• Oversee the recruitment, onboarding, training and retention of high-quality Carers, building a stable and engaged workforce capable of delivering outstanding care.

• Ensure all colleagues receive the training, support and development required to perform their roles effectively and maintain the highest standards of care.

• Maintain oversight of care delivery and scheduling, ensuring services are planned efficiently and that clients receive safe, reliable and person-centred support.

• Lead quality assurance and governance activities, including spot checks, service reviews, audits and customer feedback, using insights to drive continuous service improvement.

• Oversee the completion and ongoing review of assessments, risk assessments and support plans, ensuring care remains tailored to individual needs and consistently exceeds client expectations.

• Support sustainable business growth by balancing commercial performance with quality outcomes, ensuring the service develops in line with agreed objectives and targets.

• Participate in the management on-call rota and ensure effective out-of-hours support arrangements are maintained to provide continuity of service.

• Provide management support to the office team on a rota basis, including one weekend in every four.

• Represent the business professionally at meetings, training events, conferences and networking opportunities, promoting the Right at Home brand and reputation.

What qualifications and experience do you need?

• Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care

• In-depth understanding of CIW assessment criteria and regulatory requirements

• Previous management experience within a domiciliary care setting

• Experience of managing, motivating and developing high-performing teams

• Strong knowledge of quality assurance and governance processes

• Ability to demonstrate a positive vision for homecare and drive continuous improvement

• Commercial awareness and an understanding of business growth within the care sector

• Excellent communication, organisation and leadership skills

• Full UK driving licence

We take great pride in developing our team. If successful, you will have access to an outstanding support network, ongoing professional development opportunities and the resources required to help you grow and reach your full potential.

Right at Home is an equal opportunities employer and we are committed to ensuring that no applicant receives less favourable treatment on the grounds of any protected characteristic.