Team Leader

Care Outlook LTD; Newbury; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Company-issued mobile phone

Ongoing professional development

20 days holiday plus Bank Holidays

Job summary

Care Outlook LTD in West Berkshire is seeking a Team Leader to oversee the extra care service at Audrey Needham & Redwood House. You will manage the care team, coordinate care plans and staffing, and ensure high-quality, compliant care.

The role requires on-call flexibility, driving licence and experience in health and social care, with a salary of £27,000 and family-friendly benefits.

Qualifications

• Experience in Care Coordinating or 2 years in Health & Social Care.
• Knowledge of CQC standards and compliance.
• Flexibility to cover on call as needed.
• Full driving licence preferred.

Responsibilities

• Direct management of the care team, supervising staff and training.
• Create and monitor care plans and staff rotas to meet service users needs.
• Ensure assessments, care and risk planning meet best practice.
• Collaborate with Recruitment to maintain staffing levels.
• Provide care to service users during emergencies and arrange cover.
• Answer phones promptly and maintain respectful communication.
• Work with Branch Manager to handle quality standards and complaints.
• Participate in on-call rota and ensure CQCs compliance.

Skills

Care coordination

CQC standards

On-call flexibility

Driving licence

Education

NVQ Level 3 Health & Social Care

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Audrey Needham & Redwood House in West Berkshire.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary - £27,000
• Company-issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role