Home Care Team Leader: Drive Quality & Compliance

Right at Home UK; Greater London; On-site; GBP 32,000 - 50,000; Full time

Job summary

Right at Home Barnet & Edgware is seeking a proactive Home Care Team Leader to oversee day-to-day operations, quality care delivery, and regulatory compliance in clients’ homes. You will lead a care team, recruit and train carers, and drive service excellence in line with our brand values.

With a strong focus on safety, planning, and client satisfaction, you will shape processes, coordinate scheduling, and contribute to business growth in a supportive, mission-driven environment.

Qualifications

• Qualifications in, or be working towards, an NVQ Level 3 or QCF Level 3 qualification in Health and Social Care
• Management experience in the care industry with in depth understanding of CQC assessment criteria for Good and Outstanding scores
• Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources
• Extremely well organised, excellent planning and prioritising ability with high attention to detail

Responsibilities

• Take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve outstanding CQC compliance
• Accountable for the Health and Safety of staff and clients; ensuring the Health & Safety policy and procedures are followed at all times providing a safe working environment
• Ensure consistent application of company policies, procedures and approved practice; and to promote the aims and values of Right at Home
• Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients
• Identify and recruit high quality Carers, implement excellent training and maintain high staff retention rates
• Provide leadership, management and the highest level of support to the team, to ensure the very best outcomes in everything we do
• Ensure staff training is implemented and the delivery of exceptional care services, to clients living in their own home, is achieved consistently
• Ensure the Scheduling is effectively designed to ensure the Carers deliver the allocated care to the client
• Take ownership of quality assurance through scheduled Spot Checks, Reviews, Audits and Annual Surveys and ensure all activity is recorded
• Complete and continuously improve the Assessments, Risk Assessments and Care Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded
• Awareness of Key Performance Indicators, discussing them with the business owner to ensure the business grows in a sustainable way
• Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota

Skills

Management experience

Communication

Planning & organisation

Attention to detail

Education

NVQ Level 3 / QCF Level 3 in Health and Social Care

Job description

Right at Home Barnet & Edgware is seeking a proactive Home Care Team Leader to oversee day-to-day operations, quality care delivery, and regulatory compliance in clients’ homes. You will lead a care team, recruit and train carers, and drive service excellence in line with our brand values.

With a strong focus on safety, planning, and client satisfaction, you will shape processes, coordinate scheduling, and contribute to business growth in a supportive, mission-driven environment.