Field Team Leader

Right at Home UK; Southampton; On-site; GBP 39,758,000 - 41,101,000; Full time

Job summary

Right At Home Solent & Southampton is seeking a Field Team Leader to support quality, consistency and outcomes for clients in their own homes. This role covers Fareham, Gosport and Southampton; driving is essential with a full UK licence and access to a reliable vehicle.

You will combine quality monitoring with frontline care delivery and out-of-hours support. Responsibilities include spot checks, risk identification, reporting via AI tools, and maintaining CQC-compliant records.

Qualifications

• Strong commitment to delivering high-quality, person-centred care.
• Full UK driving licence with access to a reliable vehicle.
• Confidence using technology (mobile apps, digital care records) and willingness to embrace AI-supported tools as part of reporting and quality monitoring.
• Professional, reliable, clear communicator, and able to maintain confidentiality.
• Flexibility with working hours within agreed availability.

Responsibilities

• Complete spot checks / quality visits in the community and write up clear, accurate reports using observations and AI-supported tools.
• Identify risks and concerns early, elevate appropriately, and work with the wider team to help resolve issues (e.g., care plan updates, training needs, practice improvements).
• Act as an ambassador for Right At Home, promoting professional standards and excellent customer service.
• Deliver care calls during the remainder of your availability, providing safe, person-centred care.
• Participate in the on-call rota, supporting carers out of hours (additional payment applies).
• Maintain accurate records in line with CQC expectations, company policy and UK GDPR (data protection).

Skills

Leadership

Driving Licence

Tech Proficiency

Professionalism

Flexibility

Tools

AI tools

Digital care records

Mobile apps

Job description

Field Team Leader (Domiciliary Care) – Driver Essential

Right At Home Solent & Southampton is looking for a Field Team Leader to support quality, consistency and great outcomes for our clients in their own homes. This is a developing role with real scope to shape how we work in the field, support our care team, and progress into future Care Management opportunities.

Location

Fareham - Gosport - Southampton
Driving is essential – you’ll need a full UK driving licence and access to a reliable vehicle.

The role

As a Field Team Leader, you will combine quality monitoring with frontline care delivery and out-of-hours support.

Key responsibilities

• Complete spot checks / quality visits in the community and write up clear, accurate reports using observations and AI-supported tools (in line with company guidance and confidentiality requirements).




• Identify risks and concerns early, elevate appropriately, and work with the wider team to help resolve issues (e.g., care plan updates, training needs, practice improvements).




• Act as an ambassador for Right At Home, promoting professional standards and excellent customer service.




• Deliver care calls during the remainder of your availability, providing safe, person-centred care.




• Participate in the on-call rota, supporting carers out of hours (additional payment applies).




• Maintain accurate records in line with CQC expectations, company policy and UK GDPR (data protection).

Hours and pay

• Guaranteed hours: we will guarantee hours based on the maximum availability you can offer (agreed with you in advance).




• Enhanced hourly rate: you will be paid a higher hourly rate across all visits and working time.

On-call payments: paid in addition when you are on call.

Salary: £14.80 during the week, £15.30 at weekend.

What we’re looking for

Essential

• A strong commitment to delivering high-quality, person-centred care.




• Full UK driving licence and access to a reliable vehicle.




• Confidence using technology (mobile apps, digital care records) and willingness to embrace AI-supported tools as part of reporting and quality monitoring.




• A professional approach: reliable, respectful, clear communicator, and able to maintain confidentiality.




• Flexibility with working hours (we will aim to work within your agreed availability).

Desirable (but not essential)

• Experience as a Carer, or previous care experience.




• Experience completing spot checks, mentoring, coaching or supporting other carers.




• Understanding of CQC Fundamental Standards, safeguarding, and good record-keeping.

Training and development

You’ll be supported with:

• Further training opportunities (including leadership/quality-focused development).




• Ongoing support from the Care Management team.




• Ability to springboard into other roles in Care Management.

A role that can act as a springboard into Care Management and other progression routes.Follow on Facebook and Instagram to get a feel for our culture, and get updates!

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.