Team Leader

Care Outlook LTD; Christchurch; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company-issued mobile phone

20 days holiday plus bank holidays

Ongoing professional development

Job summary

Care Outlook LTD is seeking a Team Leader in Bournemouth to lead the care team at Shaftesbury Court. You will supervise staff, organise care plans and rosters, and ensure high-quality service aligned to CQC standards.

You will collaborate with recruitment to maintain staffing, handle emergencies, and participate in on-call duties. Excellent communication and people management are essential for success.

Qualifications

• NVQ Level 3 Health & Social Care or equivalent is required.
• Knowledge of CQC standards and compliance is essential.
• Experience in care coordination or health & social care setting preferred.

Responsibilities

• Direct management of the care team, supervising and supporting staff.
• Create and manage care plans, manage staff rotas to meet service users' needs.
• Ensure assessments, care, and risk planning meet best practice and user expectations.
• Collaborate with Recruitment to maintain staffing levels.
• Provide care during emergencies and cover calls as needed.
• Ensure telephone calls are answered promptly and professionally.
• Work with Branch Manager to address quality standards and complaints.
• Participate in on-call rota.

Skills

On-call availability

CQC standards knowledge

Staff coordination

Education

NVQ Level 3 Health & Social Care

Tools

Full driving licence

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Shaftesbury Court, in Bournemouth.

Core Duties & Responsibilities as Team Leader

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following

• Salary £26,000 - £28,000
• Company-issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role