Care Support Worker (CSW) - Ward C5B

NHS; Dudley; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in Dudley seeks experienced care staff for its Respiratory Ward. Applicants should be compassionate and hardworking, able to provide patient care under supervision, and contribute to a secure healthcare environment. This permanent full-time role requires essential qualifications like a Care Certificate and GCSEs. The ideal candidate will work collaboratively within a multi-disciplinary team focused on patient well-being and safety. We foster a supportive workplace that values inclusivity and employee development.

Benefits

Flexible working options

Employee development opportunities

Commitment to employee well-being

Qualifications

• Experience in a healthcare environment is desirable.
• Ability to undergo further training.
• Adept at using IT systems for patient information.

Responsibilities

• Provide patient care under supervision.
• Contribute to maintaining care standards.
• Adhere to policies respecting patient confidentiality.

Skills

Effective communication skills

Compassion and respect

Ability to assess health and safety

Flexibility to work across health economy

Education

Maths and English qualification – GCSE A‑D or Functional Skills Level 1

Care Certificate

QCF/NVQ Level 2 in Healthcare or equivalent

Job description

Job Summary

An exciting opportunity to work in the Trust's Respiratory Ward - C5. We are looking for hardworking, experienced care staff who want to work with our patients to get them well and get them home in a safe, multi-disciplinary, caring environment.

Main Duties

• Be an integral member of the ward/department team working under the direct supervision of a registered practitioner.
• Be responsible for providing care to patients as delegated by the registered practitioner.
• Contribute to the maintenance of care environment and quality initiatives to enhance patient care.
• Ensure that their practice adheres to policies, procedures and competencies.
• Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.

About Us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work‑life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work.

We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information – inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion – The Dudley Group NHS Foundation Trust.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 a year pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 253-1225-7655422

Job Locations

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ

Job Responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications & Education (Essential)

• Maths and English qualification – GCSE A‑D or Functional Skills Level 1.
• Care Certificate or ability to complete within 12 weeks of commencing employment.
• QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience.

Knowledge & Training (Essential)

• Ability to recognise limitations of knowledge and competence and practice within these boundaries.
• Prepared to undergo further training.
• Able to use and update IT systems with patient information.
• An understanding of their role within the team.

Experience (Essential)

• Able to assess patient’s health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate.
• Regular contact with bodily fluids when carrying out interventions and/or treatments.
• Frequent moderate/intense effort required for periods of time.

Desirable

• Experience in a healthcare environment.
• Manual handling of patients (including toileting, bathing and turning patients), equipment and stores.

Communication & Relationship Skills (Essential)

• Evidence of effective communication skills including verbal, written (legible handwriting) and non‑verbal; compassion and respect.
• Ability to communicate appropriately with patients, relatives and/or carers.
• Positive and enthusiastic approach to work.

Planning & Organisational Skills (Essential)

• Participation in flexible work patterns / shift working required to provide 24‑hour service to meet the needs of the service.
• Flexibility to work across the Health Economy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Employer name: The Dudley Group NHS Foundation Trust

Address: Russells Hall Hospital, Pensnett Road, Dudley, DY1 2HQ

Employer's website: https://www.dgft.nhs.uk/