Care Scheduler & Client Experience Coordinator

Home Instead; Lutterworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading care service provider in Lutterworth is seeking a Scheduling Coordinator to support the team. Responsibilities include coordinating client schedules and matching Care Professionals with clients to ensure quality care. Essential qualifications include experience in scheduling within home care or logistics and proficiency in IT systems. The role demands excellent organizational and interpersonal skills, with a commitment to compliance and attention to detail. Join us to make a positive impact in the lives of seniors.

Qualifications

• Experience in a scheduling role within home care or logistics is essential.
• Proficient with IT systems and CRM software.
• Ability to work calmly and accurately under pressure.

Responsibilities

• Coordinate scheduling services for clients and Care Professionals.
• Ensure schedules consider travel time, training, and cancellations.
• Match Care Professionals to clients and arrange introductions.
• Maintain client and Care Professional information in the scheduling system.

Skills

Organisational skills

Interpersonal skills

Attention to detail

Ability to multi-task

IT proficiency (Microsoft Office/Google Suite)

Job description

A leading care service provider in Lutterworth is seeking a Scheduling Coordinator to support the team. Responsibilities include coordinating client schedules and matching Care Professionals with clients to ensure quality care. Essential qualifications include experience in scheduling within home care or logistics and proficiency in IT systems. The role demands excellent organizational and interpersonal skills, with a commitment to compliance and attention to detail. Join us to make a positive impact in the lives of seniors.