Care Placement Coordinator

NHS Professionals; Hemel Hempstead; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi-location

My Bank portal

Training & development

Holiday allowance

Pension scheme

Job summary

NHS Professionals is seeking a Care Placement Coordinator to coordinate care placements between care providers, NHS staff and patients across multiple locations (Bedfordshire, Cambridgeshire, Hemel Hempstead). The role is full time, 37.5 hours per week, with pay £15.25 per hour for an initial 3-month contract.

You will develop skills in coordination, administration, communication, negotiation and stakeholder management while gaining NHS experience and a flexible, supportive working environment.

Qualifications

• Requires vocational Level 3 qualification or at least 2 years' relevant experience.
• Experience in healthcare, administration, customer service, finance or social care is beneficial.

Responsibilities

• Coordinate with care providers and healthcare professionals to identify suitable placements.
• Communicate with patients and families in a professional, compassionate way.
• Discuss placement costs with care providers and maintain funding information.
• Maintain accurate funding information, records and administration documentation.
• Handle sensitive conversations with discretion and professionalism.
• Track multiple requests and priorities to ensure tasks are completed on time.
• Collaborate with colleagues and external partners to achieve positive outcomes.

Skills

Communication

Organised

Prioritisation

Negotiation

Stakeholder management

Education

Vocational Level 3

2+ years of experience

Job description

Job Title: Care Placement Coordinator

Location: choice of three locations Priory House, Bedfordshire; Gemini House, Cambridgeshire or The Forum, Hemel Hempstead

Hours: full time, 37.5 hours per week, Monday – Friday, 9:00 – 17:00

Pay and duration: £15.25 per hour, 3 months with possible extension

Make a difference while building valuable NHS experience

Are you organised, confident and good at getting things done? Do you enjoy working with people, solving problems and managing different priorities?

We're looking for a Care / Brokerage Placement Assistant to join our team and help coordinate care placements for individuals who need support.

This is a great opportunity to gain hands‑on experience within the NHS while developing skills in coordination, administration, communication, negotiation and stakeholder management.

What you'll be doing

No two days will be exactly the same. Your responsibilities will include:

• Coordinating with care providers and healthcare professionals to help identify suitable care placements.
• Communicating with patients and their families in a professional, compassionate and reassuring way.
• Supporting discussions with care providers around placement costs.
• Maintaining accurate funding information, records and administrative documentation.
• Managing sensitive or challenging conversations with confidence and professionalism.
• Keeping track of multiple requests and priorities to make sure work is completed on time.
• Working closely with colleagues and external partners to help achieve positive outcomes for individuals.

You'll work with care providers, hospitals, healthcare professionals, patients and their families to help find appropriate care placements and ensure the associated administration and funding information is accurate and up to date.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

What we're looking for

We're looking for someone who is organised, confident and proactive, and who enjoys working with a wide range of people.

You'll need to be able to:

• Communicate clearly and professionally, including when conversations are challenging.
• Build positive relationships with different stakeholders.
• Organise your workload and manage competing priorities.
• Work accurately with financial information and administrative processes.
• Handle sensitive information and conversations with discretion and compassion.
• Work independently while also being a supportive team player.
• Take initiative and follow tasks through to completion.

You may have experience in healthcare, administration, customer service, finance, social care or another environment where you've had to communicate with different people and manage competing priorities.

You'll also need either a vocational Level 3 qualification or at least 2 years' relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work‑life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.