Care Operations Lead – Compliance & Team Growth

Parador Group; Southampton; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Complimentary Birthday Off

Blue Light Card

Mileage Reimbursement

Ongoing Training

Free Parking at Southampton office

Company pension

Job summary

Parador Group in Southampton seeks an proactive Operations Manager to lead care teams and optimise workflows, ensuring safe, high-quality, person-centred care. You will drive compliance with CQC standards, manage payroll, appraisals, and performance, and coordinate recruitment with external partners.

You will mobilise new care packages, organise training, investigate incidents, and drive continuous improvement across the organisation while building strong relationships with partners and nursing

Qualifications

• Strong leadership and organisational skills.
• Experience in care operations and compliance (CQC knowledge essential).
• Motivated self-starter able to work without direct supervision.
• Excellent communication and problem-solving abilities.
• Ability to work collaboratively with internal teams and external partners.
• Recruitment experience is desirable but not essential.
• Be part of a values-driven organisation committed to honesty, quality, bravery, and respect.
• Opportunities for professional development and career progression.
• Supportive team environment focused on delivering exceptional care.

Responsibilities

• Lead and support care teams to deliver consistent, person-centred care.
• Monitor quality through audits, home visits, and risk assessments.
• Collaborate with recruitment to maintain staffing levels and skill mix.
• Ensure compliance with CQC standards and internal quality benchmarks.
• Manage payroll data, staff supervisions, and performance appraisals.
• Mobilise new care packages and coordinate training and shadow shifts.
• Investigate incidents, manage complaints, and implement improvements.
• Prepare reports, maintain accurate systems, and drive continuous improvement.
• Coordinate with external agencies to manage end-to-end recruitment processes, ensuring timely and effective hiring aligned with organisational needs.
• Develop and maintain relationships with recruitment partners, oversee candidate sourcing, and ensure compliance with company standards throughout the hiring process.
• Lead recruitment activities, including agency liaison, candidate screening, and onboarding, to support workforce planning and operational goals.

Skills

Leadership

Organisational skills

Communication

Problem solving

Collaborative working

Recruitment experience

Job description

Parador Group in Southampton seeks an proactive Operations Manager to lead care teams and optimise workflows, ensuring safe, high-quality, person-centred care. You will drive compliance with CQC standards, manage payroll, appraisals, and performance, and coordinate recruitment with external partners.

You will mobilise new care packages, organise training, investigate incidents, and drive continuous improvement across the organisation while building strong relationships with partners and nursing