Care Operations Lead — Quality, Growth & Compliance

Home Instead, Inc.; Manchester; Sur place; GBP 36 000 - 45 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Résumé du poste

Home Instead is seeking a Care Manager to lead a team delivering high-quality, person-centred care in the Manchester area. You will oversee client services, compliance, and day-to-day operations with a focus on continuous improvement and staff development.

You will manage care planning, risk assessments and reporting to regulators, ensuring services meet legal standards while supporting business growth and excellent client outcomes.

Qualifications

• Proven track record managing day-to-day operations in a fast-paced care environment.
• Experience analysing regulatory and quality requirements for care services.
• Willingness to work towards Level 5 Diploma or equivalent.
• Strong leadership and people-management skills with stakeholder engagement.

Responsabilités

• Oversee client services and ensure compliance with governing bodies and legislation.
• Lead a team to deliver high-quality, person-centred care.
• Manage client acquisition, care planning and risk assessments.
• Investigate complaints and incidents to drive service improvements.
• Coordinate reports to regulators (e.g. CQC) and safeguarding bodies.
• Work with the franchise owner to grow the private homecare service.

Connaissances

People management

Leadership

Regulatory compliance

Care planning

Risk assessment

Communication

Formation

Level 5 Diploma in Leadership for Health and Social Care or equivalent

Outils

Microsoft Office

Google Workspace

Care software

Description du poste

• Compensation: GBP 35,000 - GBP 45,000 - yearly

Company Description

Home Instead South Manchestercovers Chorlton, Didsbury, Stretford and Urmston. We have been providing high quality , person centred care to older people in our community for over seven years now and have a top 20 North West provider award from homecare.co.uk.

If you’re looking for a profession where you can bring your caring personality to work and change lives, look no further. We’re looking for a Care Manager -with experience of leading teams to deliver a high quality client care , excellent organisational skills and the desire to make a difference.

Job Description

Job Purpose

To be accountable for the management of all aspects of client services, ensuring compliance with all governing body requirements and legislation relevant to the service.

To lead a team of Key Players to proactively manage the needs of the clients and the day to day running of the office.

To work closely with the Franchise Owner to develop a high quality private homecare service for people in the local area

The Role

Clients

• Promote the highest standards of care and service with a focus on person centred care.
• Manage the process of client acquisition from initial contact to conversion adhering to company policy.
• Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
• Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.

People

• Recruit, train, manage and motivate a high performing team of key players focused on the needs of clients and Care Professionals.
• Define clear roles and responsibilities, providing feedback and guidance to improve efficiency and effectiveness.
• Ensure that current employment, equal opportunities, and health and safety legislation, together with good practice are consistently applied within your areas of responsibility

Business Operations

• Actively support driving selling in the service culture and growth mentality throughout the business. Take full responsibility for the day to day client care operations.
• Agree objectives for meeting business performance targets and continually review.
• Deliver on targets within agreed budgets.
• Organise and co-ordinate care operations to ensure maximum productivity.
• Gather, analyse and interpret key reports to ensure that business is achieving maximum productivity.

Quality

• Act as the Registered Manager managing the regulated activity for the office.
• Oversee compliance with regulators, legislation and Home Instead’s Franchise Standards.
• Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
• Monitor the measurement of the client experience through the key players and strive to continually improve.
• Ensure that the business has the adequate and suitable resources to carry out operational activities.
• Ensure the team meet and exceed all Home Instead standards, regulations and legislation requirements and provide industry leading quality and compliance.
• Continually update job knowledge through participating in opportunities, reading professional publications, maintaining personal and professional networks to continually add value to your accomplishments.

Legal and Finance

• Ensure successful operation of all policies, processes, procedures, and systems and implement a culture of best practice.
• Provide weekly/monthly activity reports for meetings with the director to provide comprehensive business updates.
• Protect the organisations value by keeping information confidential and in line with legislation.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Proven track record in the management of day-to-day operations within a fast moving, commercial business environment at a senior level.
• Experience of analysis of statistical data.
• Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
• Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
• Demonstrable experience of managing and motivating of a team within a fluid working environment.
• Experience of operating within a pressured environment whilst maintaining a professional and calm working environment.
• Strong commercial business awareness.
• Excellent written and verbal communication skills.
• Ability to engage effectively with a range of stakeholders, both from within and outside of the business.
• Good planning and organisation skills – Highly numerate with a keen eye for detail and a passion for accuracy.
• Ability to adapt to change easily and utilise your skills to encourage and motivate a diverse team through a fluid working environment.
• Ability to negotiate to ensure positive outcomes for the business.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients and RPNs.

Core Competencies

Driving Results

Adapting to Change

Customer Focus

Planning & Organising

Leading Others

Quality Focus

Communication & Relationship Management

Business Acumen

Living Home Instead

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to a Criminal Records check at the appropriate level.

Additional Information

Be part of the Home Instead community and work with friendly like-minded people who share your values. Whether you already have experience in the care sector or are looking for a new career, we would love to hear from you! Click apply today or call us at 0161 884 0562 to learn more.

Salary range £36000-£45000 plus bonus scheme, depending on experience

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply