Head of Operations

Alvo Recruitment; Maidstone; On-site; GBP 90,000 - 100,000; Full time

Job summary

Alvo Recruitment is seeking an experienced Head of Operations to oversee a portfolio of nursing and residential care homes across the South of England. You will provide strategic leadership, ensure safe and compliant operations, and drive improvements in quality and resident experience.

Reporting to the senior leadership team, you will lead Home Managers and support functions, focusing on occupancy, staffing, and financial performance while upholding regulatory standards and a culture of

Qualifications

• Proven experience overseeing multiple nursing/residential care homes.
• Strong understanding of operational and regulatory requirements in adult social care.
• Track record of improving quality, compliance and performance.
• Experience leading Home Managers and senior teams.
• Strong financial acumen and budget/KPI management.
• Excellent communication, leadership and influencing skills.
• Proactive, solutions-focused in a fast-growing organisation.
• Experience using digital care management systems and online platforms.

Responsibilities

• Provide strategic and operational leadership across a portfolio of nursing and residential care homes.
• Support and develop Home Managers to achieve high standards.
• Drive improvements in care quality, resident experience, occupancy, staffing and financial performance.
• Ensure regulatory compliance and best-practice standards across homes.
• Collaborate with senior leaders and support functions to meet organisational objectives.
• Identify areas for improvement and implement robust action plans.
• Utilise data, KPIs, and management information to monitor performance and drive improvements.
• Support opening and integration of new services as the organisation grows.
• Promote a culture of excellent care, accountability and continuous improvement.
• Build strong relationships with residents, families and external stakeholders.

Skills

Leadership

Strategic planning

Regulatory compliance

Budget management

Senior team development

Data-driven decisions

Digital care platforms

Communication & influence

Tools

Care management systems

Job description

Location: South of England

Sector: Nursing & Residential Care

An exciting opportunity to join a rapidly growing care provider.

We are delighted to be recruiting for an experienced Head of Operations to join a rapidly growing and ambitious care provider, overseeing a portfolio of nursing and residential care homes across the South of England.

The Role

Reporting to the senior leadership team, you will have overall operational responsibility for a number of nursing and residential homes, providing strong leadership, direction and support to Home Managers and their teams.

You will be responsible for ensuring that each home operates safely, efficiently and in line with regulatory requirements, while maintaining a strong focus on quality, people and the experience of residents.

Key responsibilities will include:

• Providing strategic and operational leadership across a portfolio of nursing and residential care homes.
• Supporting, developing and challenging Home Managers to achieve consistently high standards.
• Driving improvements in care quality, resident experience, occupancy, staffing and financial performance.
• Ensuring homes are compliant with relevant legislation, regulation and best-practice standards.
• Working closely with senior leaders and support functions to deliver organisational objectives.
• Identifying areas for improvement and implementing robust action plans where required.
• Using operational data, KPIs and management information to monitor performance and drive continuous improvement.
• Supporting the opening, integration and development of new services as the organisation continues to grow.
• Promoting a positive culture centred around excellent care, accountability, compassion and continuous improvement.
• Building strong relationships with residents, families, colleagues, professionals and external stakeholders.

About You

• Proven experience overseeing multiple nursing and/or residential care homes.
• A strong understanding of the operational and regulatory requirements of the adult social care sector.
• A demonstrable track record of improving quality, compliance and operational performance.
• Experience leading and developing Home Managers and senior teams.
• Strong commercial and financial awareness, including experience managing budgets and KPIs.
• Excellent communication, leadership and influencing skills.
• A proactive, solutions-focused approach and the ability to work effectively in a fast-paced, growing organisation.
• Strong experience using digital care management systems and online platforms for care planning, records, monitoring and operational oversight.
• The ability to analyse information and use data effectively to identify trends, risks and opportunities for improvement.
• A genuine commitment to delivering outstanding outcomes for residents and their families.

In return, you can expect:

• Salary circa £90,000
• Senior leadership responsibility across the South of England
• The opportunity to influence and shape a growing care organisation
• A supportive and ambitious senior leadership team
• A strong focus on quality, innovation and continuous improvement
• Excellent opportunities for career progression

Interested?

If you are an experienced care operations leader looking for your next senior opportunity and want to be part of an organisation that is committed to excellence in care and continued growth, we would love to hear from you.