Care Navigator - Receptionist

The Methodist Church in Britain; Bulwell; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Career development opportunities

Full training on practice systems as 1

Job summary

Leiston Surgery is seeking a Care Navigator and Receptionist to join a rural GP team. You will be the first point of contact, directing patients to the right clinician, handling bookings and records, and supporting the dispensary and admin staff. Training provided; computer literacy is essential.

Experience in general practice is preferred but not essential, and you will join a busy team in a teaching practice setting with ongoing development opportunities.

Qualifications

• GCSE English and Maths grade C or above.
• Experience in administration.
• Experience using computers.

Responsibilities

• Care navigation and directing patients to the right service.
• Answering telephones and dealing with patients face to face.
• Booking appointments for GPs, AHPs, practice nurses and healthcare assistants.
• Using SystmOne for the full range of patient queries.
• Summarising and coding clinical information in the patient record system.
• Maintaining pathology results system and informing patients when results are in.
• Sending medical referrals electronically.
• Processing medical report requests and requests for medical records.
• Filing and retrieving patient records.
• Registering new patients and handling mail, photocopying and forms.
• Checking prescriptions in the dispensary during evening surgery.
• Opening/closing the premises and performing safety checks.

Skills

Competent in using a computer

Team player

Education

GCSE English and Maths

Job description

Care Navigator and Receptionist post at Leiston Surgery, a rural GP practice with a branch in Yoxford and around 9,500 patients. The role is the first point of contact for patients, directing them to the right service or clinician, booking appointments and handling records, referrals and phone calls. Most work is based at the Leiston site, alongside reception, dispensary and administration colleagues, and the practice is a teaching practice. General practice experience is preferred but training is given, and computer competence is essential.

What the job involves

• Care navigation, directing patients to the right service or healthcare professional
• Answering telephones and dealing with patients face to face
• Booking appointments for GPs, AHPs, practice nurses and healthcare assistants
• Using SystmOne to deal with the full range of patient queries
• Summarising and coding clinical information onto the practice computer system
• Maintaining the pathology results system and informing patients when results are confirmed
• Sending medical referrals electronically
• Processing medical report requests and requests for medical records
• Filing and retrieving patient records
• Registering new patients, opening and distributing mail, photocopying, shredding and completing forms
• Checking prescriptions in the dispensary during evening surgery
• Opening and closing the premises and carrying out health and safety checks

What’s required

Qualifications

• English and Maths GCSE grade C or above

Experience

• Experience in administration
• Experience using computers

Skills & knowledge

• Competent in using a computer
• Working well as part of a busy team

Nice to have

• General practice experience
• Passion for customer service

What’s offered

• Career development opportunities
• Full training on practice systems as needed