Care Navigator

The Methodist Church in Britain; Stowmarket; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

NHS Pension

Training and development

Access to Suffolk Primary Care network

Multi-professional team access

Friendly rural practice

Job summary

Debenham Group Practice, part of Suffolk Primary Care, is seeking part-time Care Navigators to handle patient contacts across phone, in person, and online. You will record requests in askmyGP and support the duty GP and broader team.

Experience in busy customer-facing roles is valued. NHS or primary care familiarity is nice to have, with opportunities for training and development within Suffolk Primary Care.

Qualifications

• Take patient contact by phone, in person and online.
• Record clinical requests accurately in askmyGP so the duty GP can review and act on them promptly.
• Take turns supporting the duty GP as part of the Care Navigation team.
• Signpost patients to other local services where that is the most appropriate response.
• Carry out reception duties and manage patient records.
• Support clinical and dispensary colleagues.
• Provide a courteous, efficient and helpful service to patients and colleagues.
• Support clinical and administrative teams with a range of tasks.
• Work across all sites as needed.
• Help keep the practice running smoothly across all sites.

Responsibilities

• Take patient contact by phone, in person and online, ensuring patients get the right information and reach the right place.
• Record clinical requests accurately in askmyGP so the duty GP can review and act promptly.
• Support the Care Navigation team and duty GP as needed.
• Signpost patients to local services where appropriate.
• Carry out reception duties and manage patient records.

Skills

Telephone confidence

IT proficiency

New systems adoption

Calm professionalism

Accurate recording

Organised

Team player

Education

GCSE English & Maths

Tools

SystmOne

AskMyGP

Online consultation tool

Job description

Care Navigators form the front line at Debenham Group Practice, which serves around 10,000 patients and is part of Suffolk Primary Care. The post handles calls, visits and online requests, recording clinical requests in askmyGP for the duty GP and signposting patients to other services. Hours are part-time and may be split between two or more people across a working window of 07:30 to 18:30. Fit rests on busy customer-facing or administrative experience; healthcare experience is not essential.

What the job involves

• Take patient contact by phone, in person and online, making sure patients get the right information and reach the right place
• Record clinical requests accurately in askmyGP so the duty GP can review and act on them promptly, without triaging patients themselves
• Take turns supporting the duty GP as part of the Care Navigation team
• Signpost patients to other local services where that is the most appropriate response
• Carry out reception duties and manage patient records
• Support clinical and dispensary colleagues
• Provide a courteous, efficient and helpful service to patients and colleagues
• Support clinical and administrative teams with a range of tasks
• Work across all sites as needed
• Help keep the practice running smoothly across all sites

What’s required

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience in a busy customer-facing or administrative role, dealing with people and competing demands

Skills & knowledge

• Confident using telephone, computers and standard office equipment
• Able to pick up new systems and processes without difficulty
• Calm, warm and professional with patients and colleagues
• Listens carefully and records information accurately
• Organised, reliable and takes responsibilities seriously
• Works well as part of a team and willing to support colleagues

Nice to have

• Previous experience in an NHS or primary care setting
• Familiarity with SystmOne or a similar clinical system
• Experience of askmyGP or a similar online consultation or workflow tool
• Understanding of local health and care services and how they fit together
• Experience in a setting where priorities shift and adaptability is required

What’s offered

• NHS Pension
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to a broader multi-professional team through Suffolk Primary Care
• Supportive, well-established team in a friendly rural practice