CARE NAVIGATOR

The Methodist Church in Britain; Ilminster; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

Free on-site parking

Blue Light Card Discount Scheme

Job summary

Summervale Surgery is recruiting a Care Navigator to run the front desk and be the first point of contact for patients and clinicians. The role involves booking and routing appointments, handling telephone and e-requests, and processing referrals, including two-week-wait cases.

It is a part-time post of 21.5 hours with set shifts and flexibility to cover colleagues’ absences. Requirements include GCSE level or equivalent and experience with public-facing administrative work.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience of receptionist, secretarial or administrative duties.
• Experience of working in a team.

Responsibilities

• Process referral letters and electronic referrals for all clinicians, prioritising urgent ones.
• Process two-week-wait referrals the same day and run the daily search to catch any missed.
• Book appointments and recalls and manage the appointment systems, including ad-hoc variations.
• Act as the central point of contact, directing patients to the right service or waiting area.
• Answer and transfer incoming calls, process telephone and e-requests for appointments, and take messages.
• Liaise with hospitals, community services and other external agencies on referrals.
• Register new and temporary patients and enter and update patient details.
• Scan and read code patient documents onto records.
• Maintain paper and electronic medical records, filing and retrieving them in alphabetical order.
• Log home visit requests and refer urgent cases to the doctor.
• Take payment for private service charges, issue receipts and raise invoices for clinician reports.
• Open and close the premises, check the telephone system and consulting rooms, and keep stocks of forms.

Skills

Public-facing experience

Excellent communication

IT skills

Office & Outlook

Time management

Problem solving

Education

GCSE level or equivalent

Tools

EMIS user skills

Job description

Summervale Surgery, a GP practice with four partners and about 9,100 patients, is recruiting a Care Navigator to run the front desk and act as the first point of contact for patients and clinicians. The work centres on booking and routing appointments, handling telephone and electronic requests, and processing referrals, including two-week-wait cases that must be done the same day. The post is part-time at 21.5 hours across set afternoon and daytime shifts, with flexibility to cover absent colleagues. Candidates need prior experience of public-facing administrative work and comfort with electronic referral systems.

What the job involves

• Process referral letters and electronic referrals for all clinicians, prioritising urgent ones
• Process two-week-wait referrals the same day and run the daily search to catch any missed
• Book appointments and recalls and manage the appointment systems, including ad-hoc variations
• Act as the central point of contact, directing patients to the right service or waiting area
• Answer and transfer incoming calls, process telephone and e-requests for appointments, and take messages
• Liaise with hospitals, community services and other external agencies on referrals
• Register new and temporary patients and enter and update patient details
• Scan and read code patient documents onto records
• Maintain paper and electronic medical records, filing and retrieving them in alphabetical order
• Log home visit requests and refer urgent cases to the doctor
• Take payment for private service charges, issue receipts and raise invoices for clinician reports
• Open and close the premises, check the telephone system and consulting rooms, and keep stocks of forms

What’s required

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the general public
• Experience of receptionist, secretarial or administrative duties
• Experience of working in a team

Skills & knowledge

• Excellent written and oral communication
• Strong IT skills
• Clear, polite telephone manner
• Competent in Office and Outlook
• Effective time management and organisation
• Problem solving and analytical skills

Other

• Working well in a team and autonomously
• Good interpersonal skills
• Following policy and procedure
• Coping under pressure and prioritising
• Strict confidentiality
• Flexibility to cover absent colleagues

Nice to have

• GCSE Mathematics and English at grade C or above
• AMSPAR qualification
• NVQ Level 2 in Health and Social Care
• Experience of working in a healthcare setting
• EMIS user skills

What’s offered

• NHS Pension Scheme
• Free on-site parking
• Blue Light Card Discount Scheme membership (on application)