Care Navigator — Patient Access & Support (Part-Time)

West Suffolk Clinical Commissioning Group; Debenham; Remote; GBP 14.000 - 17.000; Teilzeit

Benefits dieser Stelle

Training and development

NHS Pension

Zusammenfassung

Debenham Group Practice in Suffolk is seeking a part-time Care Navigator to support patients across our sites. The 19-hour week includes Monday 8:00–17:30, Thursday 13:30–18:30 and Friday 13:30–18:30. You will be the first point of contact by phone, in person and online.

You will use askmyGP and SystmOne to record requests and support the duty GP, signposting to local services when needed. This role also covers general practice administration to keep the service running smoothly.

Qualifikationen

• Calm, warm and professional with patients and colleagues.
• Excellent listening and accurate information recording.
• Organised, reliable and team-oriented.
• Good IT skills and quick to learn new systems.
• Previous customer-facing or administrative experience.

Aufgaben

• Be the first point of contact for patients and visitors.
• Record clinical requests accurately for the duty GP.
• Signpost to local services where appropriate.
• Support reception duties and practice administration.

Kenntnisse

Customer service

Administrative experience

IT skills

Team player

Listening skills

Tools

SystmOne

askmyGP

Jobbeschreibung

Debenham Group Practice in Suffolk is seeking a part-time Care Navigator to support patients across our sites. The 19-hour week includes Monday 8:00–17:30, Thursday 13:30–18:30 and Friday 13:30–18:30. You will be the first point of contact by phone, in person and online.

You will use askmyGP and SystmOne to record requests and support the duty GP, signposting to local services when needed. This role also covers general practice administration to keep the service running smoothly.