Care Navigator - Fixed-Term

(westbury) Ltd; West of England; On-site; GBP 17,000 - 22,000; Part time

Job summary

We are seeking an enthusiastic and motivated Care Navigator to join our team. The Care Navigator will act as the first point of contact for patients, providing a high standard of service to ensure they are directed to the most appropriate source of care in a timely and efficient manner.

This role is a fixed term maternity cover, 20–34 hours per week, with shift patterns to be agreed. We are based in Westbury on Trym and serve a varied patient population.

Responsibilities

• Meet and greet patients and manage the throughput of patients on behalf of the Practice, to manage appointment for all clinical staff either face to face or by telephone.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors via the telephone and in person.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Job description

We are seeking an enthusiastic and motivated Care Navigator to join our team. The Care Navigator will act as the first point of contact for patients, providing a high standard of service to ensure they are directed to the most appropriate source of care in a timely and efficient manner. This role is integral in supporting both patients and clinical teams by coordinating appointments, signposting to relevant services, and assisting with the smooth running of practice operations., 20 - 34 hours per week fixed term maternity cover (approx. 6 months). Shift patterns to be agreed. Our opening hours are between 07:15 to 19:00 Monday Friday. The successful candidate must be available to work at least one early morning and one late evening shift per week.

• Meet and greet patients and manage the through put of patients on behalf of the Practice, to manage as appropriate the appointment for all clinical staff either face to face or by telephone.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors via the telephone and in person.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

We are located within a modern building in the village of Westbury on Trym and serve a varied patient population. We support and encourage all our staff to develop within their roles and believe in a good work life balance. You will be working alongside a strong team of doctors, nurses, allied healthcare professionals, student doctors and nurses and a dedicated administrative team, all of whom pride themselves in providing high quality patient care.