Care Navigator

West Suffolk Clinical Commissioning Group; Debenham; Remote; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Training and development

NHS Pension

Job summary

Debenham Group Practice in Suffolk is seeking a part-time Care Navigator to support patients across our sites. The 19-hour week includes Monday 8:00–17:30, Thursday 13:30–18:30 and Friday 13:30–18:30. You will be the first point of contact by phone, in person and online.

You will use askmyGP and SystmOne to record requests and support the duty GP, signposting to local services when needed. This role also covers general practice administration to keep the service running smoothly.

Qualifications

• Calm, warm and professional with patients and colleagues.
• Excellent listening and accurate information recording.
• Organised, reliable and team-oriented.
• Good IT skills and quick to learn new systems.
• Previous customer-facing or administrative experience.

Responsibilities

• Be the first point of contact for patients and visitors.
• Record clinical requests accurately for the duty GP.
• Signpost to local services where appropriate.
• Support reception duties and practice administration.

Skills

Customer service

Administrative experience

IT skills

Team player

Listening skills

Tools

SystmOne

askmyGP

Job description

About the Role

We are looking for a Care Navigator to join the team at Debenham Group Practice on a part-time basis for 19 hours per week working Monday 8am to 5.30pm, Thursday 1.30pm to 6.30pm and Friday 1.30pm to 6.30pm.

This is a patient-facing role at the heart of how the practice runs day to day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues. You will work across our sites as needed, as part of a well-established, friendly team.

We welcome applications from individuals who can cover all three days as well as those who are available for part of the pattern, so please do apply if mid-to-end of week working suits your availability.

Care Navigators are the first point of contact for patients and visitors to the practice by phone, in person and through online systems. The role is central to how the practice functions day to day and requires someone who is calm, organised and genuinely committed to helping patients access the right care.

We use askmyGP as our primary workflow tool for clinical requests. Rather than triaging patients themselves, Care Navigators help ensure that requests are accurately recorded so that the duty GP can review and act on them promptly. You will also take turns supporting the duty GP as part of the wider Care Navigation team, and you will help signpost patients to other local services where that is the most appropriate response.

The role also covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

About the Candidate

To be considered for the position, you will have the following attributes:

• Calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Good IT skills and picks up new systems with confidence
• Previous experience in a customer-facing or administrative role

Experience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role.

About Us

Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

• A stable team, with a good mix of experience
• A strong team ethos, with people supporting each other day to day
• Use of SystmOne and askmyGP to support patient access and workflow
• Access to a broader multi-professional team through Suffolk Primary Care

We offer:

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to NHS Pension

This is a role where you can make a genuine difference to patients and to the team around you. If this sounds like the sort of place youd like to work, wed be delighted to hear from you.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.